wix.com Reviews

What customers love

• Easy drag-and-drop interface and user-friendly platform for beginners
• Quick website setup with AI builder features and professional templates
• Integrated tools and features (hosting, storefronts, apps, analytics) in one platform

Common concerns

• Aggressive billing practices: unauthorized auto-renewals, charges after cancellation, and systematic refund denials even within 14-day windows
• Non-functional AI builder that fails to produce usable websites despite repeated attempts and support contact
• Platform reliability issues: bugs, slow editor, broken UI, and lack of support for basic features like full-size image portfolios
• Poor refund policy enforcement: customers denied refunds for non-functional services, charged after service cancellation, and given response timelines exceeding chargeback windows