Wix customers are deeply polarized: some praise its ease of use for basic websites, but the majority express severe frustration with billing practices, refund denials, technical issues, and AI builder failures, reflected in the 2.0/5 rating.
What customers love
Easy drag-and-drop interface and user-friendly platform for beginners
Quick website setup with AI builder features and professional templates
Integrated tools and features (hosting, storefronts, apps, analytics) in one platform
Common concerns
Aggressive billing practices: unauthorized auto-renewals, charges after cancellation, and systematic refund denials even within 14-day windows
Non-functional AI builder that fails to produce usable websites despite repeated attempts and support contact
Platform reliability issues: bugs, slow editor, broken UI, and lack of support for basic features like full-size image portfolios
Poor refund policy enforcement: customers denied refunds for non-functional services, charged after service cancellation, and given response timelines exceeding chargeback windows
Customers mention
refund denialauto-renewal billingAI builder malfunctionplatform bugs and performancecustomer support unresponsivenon-transferable websites
Based on 24 verified customer reviews, wix.com holds an average rating of 2.0 out of 5 — rated Poor on ReviewTerminal. 25% of customers gave 4 or 5 stars.
