Is wix.com trustworthy?

wix.com is rated 2.0/5 from 24 verified reviews — Poor. 25% gave 4 or 5 stars.

What is wix.com's rating?

wix.com has an average rating of 2.0 out of 5 based on 24 customer reviews on ReviewTerminal.

wix.com Reviews: 24 Verified Reviews (2.0/5)

ReviewTerminal SummaryBased on recent reviews

Wix customers are deeply polarized: some praise its ease of use for basic websites, but the majority express severe frustration with billing practices, refund denials, technical issues, and AI builder failures, reflected in the 2.0/5 rating.

What customers love

Easy drag-and-drop interface and user-friendly platform for beginners
Quick website setup with AI builder features and professional templates
Integrated tools and features (hosting, storefronts, apps, analytics) in one platform

Common concerns

Aggressive billing practices: unauthorized auto-renewals, charges after cancellation, and systematic refund denials even within 14-day windows
Non-functional AI builder that fails to produce usable websites despite repeated attempts and support contact
Platform reliability issues: bugs, slow editor, broken UI, and lack of support for basic features like full-size image portfolios
Poor refund policy enforcement: customers denied refunds for non-functional services, charged after service cancellation, and given response timelines exceeding chargeback windows

Customers mention

refund denialauto-renewal billingAI builder malfunctionplatform bugs and performancecustomer support unresponsivenon-transferable websites

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Showing 1 4-star review

Verified

Mike C Talbot

19 May 2026

I have used many web platform providers…

I have used many web platform providers over the years but none have had the features that Wix provides. From basic hosting to adding a storefront, Wix can help you with it all. I have two domains and will be adding more. I recommend Wix

wix.com — Review Summary

Based on 24 verified customer reviews, wix.com holds an average rating of 2.0 out of 5 — rated Poor on ReviewTerminal. 25% of customers gave 4 or 5 stars.

wix.com

I have used many web platform providers…

wix.com — Review Summary

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