Airbnb Reviews

What customers love

• Long-term reliability for some families with positive multi-year experience
• Occasional resolution of booking issues when escalated to management
• Extensive property availability across multiple countries

Common concerns

• Biased dispute resolution strongly favoring hosts over guests with minimal or token compensation
• Inadequate property vetting allowing fraudulent, misrepresented, and uninhabitable listings
• Ineffective customer support with scripted responses, unresponsive supervisors, and refusal to address legitimate complaints
• Host cancellations permitted with insufficient penalties, allowing price gouging while guests receive inadequate vouchers
• No cooling-off period or guest protection for cancellations, even within hours of booking
• Safety concerns including requested personal data collection, external contract processes, and potential scam facilitation
• Properties delivered in drastically different condition than advertised (mold, cockroaches, maintenance issues, missing amenities)
• Lifetime account bans with no human appeal process despite demonstrated reform