Airbnb has severely failed customers with an average rating of 1.3/5, marked by systemic issues including poor customer support, inadequate host vetting, unfair refund policies, and consistent prioritization of hosts over guest protection.
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AirBnb has spoiled our family. We have been using Airbnb for the past 12 years. We’ve rented over 30 Airbnb‘s in 13 different countries and all over the southwest US. We typically rent homes not just a room to sleep. Our family of four and it’s nice when we can get our own rooms and a full kitchen.
My booking was cancelled due to a missed payment notification sent to an email I don't actively use, leaving me without accommodation in Nice just days before my trip. I had already paid €220 and was ready to pay the remaining €190 immediately. The host did not respond to Airbnb's attempts to contact him, and at first I was told no refund was possible. However, Airbnb's team came back to me, resolved the situation swiftly and made it right. That level of commitment is rare and genuinely impressive. I have since booked new accommodation through Airbnb and I am looking forward to my trip. This experience showed me that when things go wrong, Airbnb does stand behind its guests. A brand that truly cares. I will continue to recommend it. ⭐⭐⭐⭐⭐
Based on 25 verified customer reviews, Airbnb holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.
