Booking.com has a 1.0/5 average rating with overwhelmingly negative customer experiences involving refund failures, poor customer service, fraudulent listings, billing errors, and unresolved complaints.
Common concerns
Customers mention
Booked Wizz Air flights through Booking.com and it has been an absolute nightmare trying to manage the booking. The flights were booked months ago and are confirmed, however Booking.com created the airline booking using an autogenerated email address that I do not have access to. Because of this, Wizz Air sends all OTP verification emails to an email account I cannot access, meaning I cannot manage the booking, add baggage, or properly check in. I have now sent multiple messages through Booking.com’s support portal and have only received generic copy-and-paste responses that clearly do not address the issue. I’ve been incorrectly redirected to accommodation support, told about “unconfirmed bookings” despite the flights being confirmed for months, and advised to call international numbers at my own expense to resolve a problem caused by their booking system. It has been incredibly stressful and time-consuming trying to get a simple issue resolved, with no clear way to communicate directly with somebody from the Flights department who actually understands the problem. I will never book flights through Booking.com again. Completely unacceptable customer service and support.
Placed a booking through these people and was charged for their service. Upon arriving at the motel, I was told payment had not been received from Booking.com and that I would need to pay for the room if I wanted to stay. The motel told me I wasn’t the only one in this predicament and that they had several declined payments from Booking.com. Paid for room and proceeded to seek reimbursement from Booking.com. Spent most of my vacation trying to resolve this but got nothing but a runaround. None of the 10 different people I spoke to couldn’t, or wouldn’t, do anything about it. When asked to speak to a supervisor who could resolve the problem, silence!! In my opinion, these eople are crooks, don’t do business with them.
I was the victim of a scam. I was informed that it would be safe as l was somewhat hesitant with the transaction. 'Don't worry about it, this is normal ' How incorrect that was. I have complained but l am exhausted with it. I have had no meaningful contact from booking.com. They are not interested. And l am fed up giving the same information over and over again.Honestly, if booking.com do not protect customers by dealing with the scammers then booking.com are just as bad. Do not, do not use booking.com. l am so surprised they are still in business. But they will go under in time. If banks are having to bail out every bad transaction then l am sure something will be done.
Booking.com is rated 1.0 out of 5 from 48 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.
Booking.com has an average rating of 1.0 out of 5 based on 48 customer reviews on ReviewTerminal.
Booking.com has 48 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 48 verified customer reviews, Booking.com holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
