Booking.com Reviews: 48 Verified Reviews (1.0/5)

ReviewTerminal SummaryBased on recent reviews

Booking.com has a 1.0/5 average rating with overwhelmingly negative customer experiences involving refund failures, poor customer service, fraudulent listings, billing errors, and unresolved complaints.

Common concerns

Refunds promised but never delivered, with customers waiting weeks or months without resolution or communication
Customer service is inaccessible, unresponsive, or unhelpful—featuring AI bots that don't understand issues, long wait times, dropped calls, and staff who refuse to take responsibility
Billing errors including duplicate charges, currency conversion scams, overcharges, and unauthorized fees that Booking.com refuses to refund despite documentation
False advertising and bait-and-switch tactics—promised benefits (free airport taxi, direct flights) removed after payment, flight changes without notification, prices changed after booking confirmation
Security breaches and fraud—customer information leaked enabling WhatsApp scams, fake reviews posted by property owners, and no protection for customers
Property listing fraud—moldy/unsafe accommodations, misleading photos, no matching reality, with Booking.com ignoring complaints and protecting dishonest hosts

Customers mention

refund delayscustomer service failuresbilling errorsfalse advertisingfraud and scamsproperty misrepresentation

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Showing 46 1-star reviews

Verified

Anne mckinney

18 May 2026

I was the victim of a scam

I was the victim of a scam. I was informed that it would be safe as l was somewhat hesitant with the transaction. 'Don't worry about it, this is normal ' How incorrect that was. I have complained but l am exhausted with it. I have had no meaningful contact from booking.com. They are not interested. And l am fed up giving the same information over and over again.Honestly, if booking.com do not protect customers by dealing with the scammers then booking.com are just as bad. Do not, do not use booking.com. l am so surprised they are still in business. But they will go under in time. If banks are having to bail out every bad transaction then l am sure something will be done.

Page 4 of 4 · 46 1-star reviews

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Frequently asked questions about Booking.com

Is Booking.com trustworthy?

Booking.com is rated 1.0 out of 5 from 48 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.

What is Booking.com's rating?

Booking.com has an average rating of 1.0 out of 5 based on 48 customer reviews on ReviewTerminal.

How many reviews does Booking.com have?

Booking.com has 48 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Booking.com — Review Summary

Based on 48 verified customer reviews, Booking.com holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.

Booking.com Reviews