Booking.com has a 1.0/5 average rating with overwhelmingly negative customer experiences involving refund failures, poor customer service, fraudulent listings, billing errors, and unresolved complaints.
Common concerns
Customers mention
I have had no problems with this company until recently. I submitted a critical review of a property which appears to be positive in the review section. I did run my critique past the owner of the property before posting the review with Booking.com, and received a load of abuse from her. How can you believe any reviews if the only select the positives?
Beachfront Central Boutique Apartments, Durres, Albanie The reality is different from the photos on the site. The organization rents out various apartments in various buildings. The buildings are dated and are cleaned very poorly. Simply filthy. Agreements are not honored. We had booked a beautiful apartment with 2 bedrooms and 2 bathrooms on the 3rd floor because one person is afraid of the light. We had this confirmed by the organization. Upon arrival, it turned out that we had been assigned the 10th!!! floor. This was not an option, and then we had to move to another apartment in a different building. This certainly did not meet our requirements, such as 2 bathrooms, etc. Subsequently, we were sent to yet another building and given a much less luxurious apartment there than booked. It was a take it or leave it situation. People, be careful and look elsewhere; do not book here.
Booking.com is rated 1.0 out of 5 from 48 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.
Booking.com has an average rating of 1.0 out of 5 based on 48 customer reviews on ReviewTerminal.
Booking.com has 48 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 48 verified customer reviews, Booking.com holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
