Booking.com Reviews

Common concerns

• Refunds promised but never delivered, with customers waiting weeks or months without resolution or communication
• Customer service is inaccessible, unresponsive, or unhelpful—featuring AI bots that don't understand issues, long wait times, dropped calls, and staff who refuse to take responsibility
• Billing errors including duplicate charges, currency conversion scams, overcharges, and unauthorized fees that Booking.com refuses to refund despite documentation
• False advertising and bait-and-switch tactics—promised benefits (free airport taxi, direct flights) removed after payment, flight changes without notification, prices changed after booking confirmation
• Security breaches and fraud—customer information leaked enabling WhatsApp scams, fake reviews posted by property owners, and no protection for customers
• Property listing fraud—moldy/unsafe accommodations, misleading photos, no matching reality, with Booking.com ignoring complaints and protecting dishonest hosts