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Coinbase

coinbase.com
3.5

24 reviews

54%
5-star
67%
Positive
33%
1-star
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ReviewTerminal Summary

Coinbase receives polarized feedback with a 3.4/5 rating, driven by strong praise for ease of use from some customers but severely undermined by critical issues with account security, customer support responsiveness, and confusing platform restrictions.

What customers love

  • Fast and easy-to-use interface for basic transactions
  • Accessible platform for mainstream/beginner cryptocurrency users
  • Simple account setup and transaction speed

Common concerns

  • Account security failures and hacking with inadequate support response times
  • Confusing and poorly explained fund transfer restrictions and holds with unclear messaging
  • Repeated verification demands, unexplained account closures, and allegations of excessive fees
  • Unresponsive customer support and locked accounts without adequate explanation or recourse

Customers mention

account securitycustomer supporttransfer restrictionsuser interface clarityaccount verification
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Coinbase — Review Summary

Based on 24 verified customer reviews, Coinbase holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 67% of customers gave 4 or 5 stars.

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