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Wise
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Wise

wise.com
3.8

36 reviews

67%
5-star
72%
Positive
28%
1-star
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ReviewTerminal Summary

Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.

What customers love

  • Competitive exchange rates and low fees compared to traditional banks
  • Fast, reliable international transfers and easy-to-use platform
  • Excellent for travel and multi-currency payments with widespread acceptance

Common concerns

  • Prolonged account verification and address verification processes with inconsistent support communication
  • Unexplained account freezes, transfer cancellations, and document rejection cycles causing lost funds and severe delays
  • Unresponsive customer support with scripted responses, contradictory information, and inability to escalate issues effectively

Customers mention

account verificationcustomer supportexchange rates and feesaccount freezesinternational transfers

Frequently mentioned

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Showing 36 reviews
J
Verified
John D.
20 May 2026

Excellent service

The speed of the transfer is amazing. Also the exchange rate is excellent and the fees are reasonable.

M
Verified
Mr Csaba Füstös
20 May 2026

Great Service.

Great Service.

J
Verified
Johnny
20 May 2026

Great for sending quick and simple…

Great for sending quick and simple payments to family and businesses in Europe

P
Verified
Poirel Johanny
20 May 2026

Without a doubt

Without a doubt, this is a complete scam. All the warnings and negative reviews you read online about these people are absolutely true. I never thought I could fall victim to such a scheme, but unfortunately, I lost an unbelievable €80,000. It was one of the worst experiences of my life. At first, everything seemed legitimate and professional. They convinced me to continue investing and constantly promised me I would soon be able to withdraw my money. But every time I requested a payout, new excuses, additional fees, or alleged regulations came up. I was constantly strung along until I realized I had been scammed. This realization was devastating. I was desperate, angry, and didn't know who to turn to. I was determined to join a joint lawsuit against these fraudsters because no one should have to go through something like this. After a long search, I finally came across F0⃥𝙓𝐁𝑈𝑋•⃥-0𝙍G and decided to contact them. To my surprise, they responded immediately. I explained everything that had happened, and they showed not only understanding but also genuine empathy. They assured me with great confidence that they would help me get my money back. The team worked quickly, professionally, and with great determination. I finally felt that someone was on my side and taking my case seriously. Just a few days later, I received the news I had given up on – my money had actually been recovered. When I saw the money back in my account, I was speechless. To this day, I am grateful for your help, your professionalism, and your dedication. If you too have fallen victim to these scammers and don't know what to do, don't hesitate

P
Verified
ptpnz
20 May 2026

Not worth the effort.

Rates are good but the nonsensical account freezes and rejection of valid and compliant documentation indicates they have much work to do. Frustrating experience.

P
Verified
Pamela Reis
19 May 2026

After 7 years using Wise services…

After 7 years using Wise services across Brazil, the United States, London, Milan, Australia, Argentina, Paris, Bali, Hong Kong and Singapore, I can honestly say the experience has been excellent for both payments and receiving money. Since leaving PayP@l, I’ve never gone back , and I don’t regret it at all. Wise has saved me many times, especially back when there weren’t nearly as many international banking options as there are today. And honestly, because I trust the platform so much and genuinely enjoy using it, I’ve stayed with Wise ever since.

M
Verified
Maria Cândida Martins Teixeira
19 May 2026

Very good experience

Very good experience

L
Verified
Lars Vindstrup
19 May 2026

I want to close the account but it is…

I want to close the account but it is not possible. I actually stopped opening an account because i found better options but somehow they still opened the account and now they refuse to close it 🤬

R
Verified
RICHARD BRIAN JONES
19 May 2026

All very good .has all l need in a…

All very good .has all l need in a banking app. So convenient to use . So very quick.

T
Verified
Todd
19 May 2026

Feel like this is a SCAM

I have tried to sign up for WISE.COM and to say that I am scared of providing my information to this "SO CALLED" business is a gross understatement. On paper, it seems like a good way to send money internationally and their rate is enticing but that is where it all ends. I believe their call center is a SCAM and I came to this conclusion after talking to their representatives and being jerked around, being hung up on when I asked some questions that would expose them. They have verified my information, then verified my banking information along with my password and then they require a deposit of $20 and this is where everything went off the rails. They attempted to do (2) Deposits that never made it to my account and when I called to find out what is happening and why (2) TWO and they started to ask for more additional information. They now want a Copy of my DRIVERS LICENSE and my SOCIAL SECURITY NUMBER and when asked why they want this information, they say they need to verify who I am. I then tell them you already verified who I am on this phone call and there is NOTHING in their documentation that requires these 2 pieces of information. I asked to talk to a Supervisor and was told they would call me in less than an hour. 3 hours later, no call. I called them and they hung up on my and called back and they refused to allow me to talk to anyone. I believe they are a SCAM or at the least an organization that is incapable of conducting business professionally. With this information, I am afraid that I have provided too much information and left myself open to being robbed.

L
Verified
Lisette Giron
19 May 2026

Fast @nd easy.pay worlwide

Good experience

V
Verified
vivian
19 May 2026

Better than the best

If there were no WISE, I would invent it!! I don't give it 10 stars because there are only five. It solves my life. They are super efficient and fast. Very reliable!!

F
Verified
Franco Pablo
19 May 2026

It is very good service

It is very good, instant operations and transparency. Exchange rates are fare enough.

O
Verified
olufisan onaneye
19 May 2026

Your service is top notch far better…

Your service is top notch far better than most high street banks... wise banking is for the wise people.

G
Verified
Gloria Diminguez Martinez
19 May 2026

Shame on you wise.

I have been using wise for a long time without any problem until now. I send to Guatemala money that never arrived and was supposed to come back to me within 5 to 10 working days. I open a complaint and now they said that it can take up to 30 days. I called my bank to start a dispute and my bank refund me the money straight away. Now wise has blocked my account and say that the dispute is now closed and my account blocked. This is terrible service. I am very disappointed. I have to pay twice a few hundred pounds and only my back took care of me properly. Not good enough wise! Shame on you

Page 1 of 3 · 36 reviews

Wise — Review Summary

Based on 36 verified customer reviews, Wise holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 72% of customers gave 4 or 5 stars.

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