Wise delivers strong core service with competitive rates and fast transfers, but faces significant trust issues stemming from account verification delays, account freezes without notice, and serious complaints about account access and fund handling.
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I have used Wise for many years and, in the early days, it was good. Increasing success and size seems to have compromised its customer service. One suspects that Wise is running down the quality and training of its customer-facing staff so that when they are inevitably replaced by AI, it will come as a pleasant surprise to customers. When a transfer between my Wise account and my account at another bank got lost for three weeks, Wise had no clue as to where it was or how it got there. The situation called for calm and clarity; Wise opted for panic and confusion. Three channels of communication were available – chat with six different agents, email with seven named and other anonymous agents and email that I wasn’t allowed to reply to. A better arrangement would be to replace chat and email with a single-channel dedicated online message portal that shows a record of the conversation. The worst of the chat agents made multiple bizarre claims and concocted versions of events that the written evidence clearly disproved. Of the 47 emails that we exchanged over five days, those from Wise were peppered with a lack of understanding, false statements, false accusations, broken promises and failure to act on instructions. There were also many apologies of the ‘sorry for your inconvenience’ type; on the plus side, Wise staff said they’d use their poor performance as a case study for further review. Time will tell how effective this is. Wise’s ‘deep dive’ (corporate speak for ‘we thought about it and wrote some soothing words’) of my complaint was quite good, so it gets two stars rather than the one its customer service earned. Wise sent me £120 in compensation, the smallest amount they judged they could get away with. To show how miserly Wise is, I will round this up to £200 and give it to charity. Wise’s new complacency is unlikely to win the fintech much favour and you should think twice about opening an account with them. When it’s left to computer systems to do the work, Wise is quick and cheap, but when there’s a hiccup and people are involved, you can see the smugness of a big bank come through in its disrespect for customer concerns.
Love using wise for emergency cause transfers money really fast and save me a lot of time.
Good ........
It go fast,it's easy
awful client service
Ease of use, rates, speed of transactions
The Wise user interface is so simple to use. The speed of SWIFT, US local and UK local transfers is exceptional. My recent USD transfer to China too less than 7 minutes to be credited to the beneficiary's account even during non-working time in China. The charges are very reasonable and clearly stated well before you initiate a transfer. Finally I get good tracking of SWIFT transfers which is usually not provided by banks. Wise is exceptionally good for what I do.
Very good service, I recommend it
All fast great service It works great
I wish I could leave a better review as the service was good until a certain point. Wise declined and withheld one of our refunds we were supposed to receive from a company after cancelling an excursion. Would not recommend them if you are booking something you possibly might cancel and you will never see your refund again. I have confirmed with both companies and the sending provides evidence they sent the refund and Wise claims we recieved it, yet it shows declined in our records. What a scam.
WISE has been an absolute game changer me for me. Moving money between different currencies used to be headache with traditional banks, but wise make it seamless. ♥️
Simple, effective, honest, immediate.
Great bank, excellent work.
The services offered are very good and transfers are fast and transparent. I like that costs and charges are transparent.
Everything is so easy...
Based on 55 verified customer reviews, Wise holds an average rating of 4.0 out of 5 — rated Great on ReviewTerminal. 76% of customers gave 4 or 5 stars.
