Experian receives polarized feedback (3.7/5) with strong praise for ease-of-use and credit boosting features, but significant frustration around billing practices, customer service accessibility, and data accuracy issues.
What customers love
Common concerns
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Frequently mentioned
It seeneasy to get a card hope I can get it
This is a crap shoot. Experian being a credit check company, or what ever they do, does not do it for you but to get money for your subscription. Even when I canceled the script, they charged me 50 dollars, and continue to. I subscribed after subscribing, immediately after subscribing because every time I opened an app credit bureau popped up. And the only way to get rid of them was to subscribe to it and it said you could subscribe unsubscribe to it and what do they do they charge my account anyway here I'm paying $100 I don't even have $100 for them to credit check and they're taking money out of my account when I don't have no money so if you want your credit check don't use this app you'll end up paying for something you don't need. All this for feeling it out alone for money and I didn't get the loan and they still charged me $50 a month they won't unsubscribe me either as many times I've tried give me my money back you ripoffs.
It’s super easy and instant. Do it!
There is a phone number added to my account that is not mine. I tried to remove it but cannot. Message says I need to call, but all I get is an automated operator, and there is no way to opt out to a real person. I am very disappoined, and very concerned
It was so easy and I felt it was a secure process.
Boost my credit
Can't get through to anyone. I'm denied (with an 800 plus credit score)......a Macy's card???? 67 years old and no debt.
This is never accurate when it comes to your information. For some reason Experian comes up with what’s being reported and what’s not. You think because it’s not reported that you can remove it.
I SEND A DISPUTE EACH WEEK AND THEY ARE NOT READ JUST FALL INTO A GENERIC BUCKET
so far have not had any problems with them
Too many email trying to sell me added services. Every time I log on trying to upgrade my services. Emails telling me info is available but to access it I have to upgrade. will be cancelling if this continues.
My identity is locked 🔐 I feel good about that.
Horrible . My score went down for no reason. I have a fraudulent dispute and experience still lowered my score. They also want to charge you . This credit company is pathetic . Like transuion and Equifax . Why this one even exist now to keep track of my credit report is hideous
The worst customer service in the world! It takes forever to get an agent and the process is miserable!
The enshitification of life continues with Experian at the fore. What an awful thing Experian is. What sad world that Experian isn't actually breaking any laws.
Based on 46 verified customer reviews, Experian holds an average rating of 3.7 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.
