easyJet delivers inconsistent customer service with strong individual staff performance frequently undermined by poor refund policies, inflexible booking rules, and some staff negligence; the 3.8/5 rating reflects this stark divide between helpful live chat agents and frustrating systemic limitations.
What customers love
Common concerns
Customers mention
Excellent, prompt, and knowledgeable help with a complicated change in an EasyJet booking.
I made a mistake with my return flight when confirming my booking. I spoke with Ahmad on live chat and he was absolutely fantastic. Took me through everything and helped rectify my error. An absolute asset to Easyjet. Thank you again Ahmad and I hope your manager and the senior staff at Easyjet pass on my thanks.
Customer service advisor on online chat was very helpful. Corrected an error for me free of charge due to a genuine mistake.
Exceptional service. Responded quickly to queries specifically my refund request. Thanks to customer service staff Osama .
24/7 service no waiting time, Osama very quickly joined chat and sorted things. Great service
perfect!!!
Amazing customer service. My query was dealt with immediately and promptly. Such a relief and so happy. Brilliant service.
I'm so pleased with the Customer service
When I finally worked out how to find the EasyJet live chat, they were extremely helpful and sorted my quite complicated inquiry very well.
Mutaz was really helpful and took the time to make sure I wasn't paying more than I had to. They kept in constant communication with me so I always knew what was happening
Great communication and very thorough throughout. Thanks
Motasem helped me a lot to change mistake with my wife's name. Great service and very fast response. I am very appreciated for his help and professional attitude. 10/10 Thank You
The agent Abdullah was brilliant and really understanding and helpful. I was getting so confused but he was super patient and reassuring and sorted my issues quickly and efficiently. Great chat service
Really fast and simple help offered, was a relief to know that our problem was solved, thank you
very helpful
easyJet is rated 3.8 out of 5 from 47 verified customer reviews on ReviewTerminal — rated Good. 70% of customers gave 4 or 5 stars.
easyJet has an average rating of 3.8 out of 5 based on 47 customer reviews on ReviewTerminal.
easyJet has 47 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 47 verified customer reviews, easyJet holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.
