easyJet delivers inconsistent customer service with strong individual staff performance frequently undermined by poor refund policies, inflexible booking rules, and some staff negligence; the 3.8/5 rating reflects this stark divide between helpful live chat agents and frustrating systemic limitations.
What customers love
Common concerns
Customers mention
Was checking in to our flights and noticed my daughter’s surname wasn’t correct, and was the same as the whole parties. I was in panic stations I went on to see how I could change it would have cost £120, I did not know how on earth I would pay for this! I went on to the online chat and spoken with Mustafa, they were great and fix it within 10 minutes free of charge. Honestly from the bottom of my heart, thank you. You really have made a difference. With gratitude Holly
Humble and knowledgeable executive
Great customer service, handled my request and solved everything very quickly
Great and so helpful!
Excellent advisor knowledge, helpfull and professional.
Super helpful changing a mistake on a name
Staff very polite, extremely helpful and friendly
The customer service names Mohammed was very quick and helpful.
top !!!! Top !!!!!
Straightforward
very helpful man ,thank you
The agent on the phone was extremely helpful she helped me very quickly with my enquiry and it was settled on the first phone call I made
Great customer service, easy to deal with and sorted my problem out without any issues.
Consulente, preparata, disponibile a risolvere il problema con immediatezza. Grazie
The person I spoke to was amazing she explained all I needed to know. Very very helpful
easyJet is rated 3.8 out of 5 from 47 verified customer reviews on ReviewTerminal — rated Good. 70% of customers gave 4 or 5 stars.
easyJet has an average rating of 3.8 out of 5 based on 47 customer reviews on ReviewTerminal.
easyJet has 47 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 47 verified customer reviews, easyJet holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.
