easyJet Reviews: 47 Verified Reviews (3.8/5)

ReviewTerminal SummaryBased on recent reviews

easyJet delivers inconsistent customer service with strong individual staff performance frequently undermined by poor refund policies, inflexible booking rules, and some staff negligence; the 3.8/5 rating reflects this stark divide between helpful live chat agents and frustrating systemic limitations.

What customers love

Live chat agents (Ahmad, Osama, Mutaz, Abdullah, Motasem) are responsive, patient, and solve problems quickly at no charge
Staff helpfulness and politeness when handling booking corrections and name changes
Fast response times and efficient query resolution when reaching the right agent

Common concerns

Refund policy is inflexible and non-refundable even when airline changes flights or exceptional circumstances apply (terminal illness, contagious illness)
Inconsistent agent quality with some staff ignoring customer messages, sending irrelevant copy-paste responses, or showing lack of empathy
Additional fees for standard services (seat selection with infant, name corrections) that competitors don't charge; app-dependent gate information creates accessibility problems

Customers mention

customer service agentsrefund policybooking correctionslive chat supportflight changes

Filter:

Sort:

Showing 32 5-star reviews

Verified

Jennifer

18 May 2026

Great customer service

My call was answered very quickly. The member of staff I dealt with was very helpful and patient. My concern was dealt with efficiently. Very impressed with the customer service.

Verified

gary white

18 May 2026

I thought the person that helped was…

I thought the person that helped was grreat

Page 3 of 3 · 32 5-star reviews

← Previous

Frequently asked questions about easyJet

Is easyJet trustworthy?

easyJet is rated 3.8 out of 5 from 47 verified customer reviews on ReviewTerminal — rated Good. 70% of customers gave 4 or 5 stars.

What is easyJet's rating?

easyJet has an average rating of 3.8 out of 5 based on 47 customer reviews on ReviewTerminal.

How many reviews does easyJet have?

easyJet has 47 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

easyJet — Review Summary

Based on 47 verified customer reviews, easyJet holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.

easyJet Reviews