easyJet Reviews

What customers love

• Live chat agents (Ahmad, Osama, Mutaz, Abdullah, Motasem) are responsive, patient, and solve problems quickly at no charge
• Staff helpfulness and politeness when handling booking corrections and name changes
• Fast response times and efficient query resolution when reaching the right agent

Common concerns

• Refund policy is inflexible and non-refundable even when airline changes flights or exceptional circumstances apply (terminal illness, contagious illness)
• Inconsistent agent quality with some staff ignoring customer messages, sending irrelevant copy-paste responses, or showing lack of empathy
• Additional fees for standard services (seat selection with infant, name corrections) that competitors don't charge; app-dependent gate information creates accessibility problems