Expedia customers report a catastrophic service experience with an average 1.0/5 rating, citing systematic failures in booking accuracy, refund denials, unreachable customer support, and lack of accountability for problems.
Common concerns
Booking errors (wrong names, incorrect dates, wrong flight connections) not corrected despite multiple calls to customer service
Refunds withheld or denied even for legitimate cancellations, missed connections, insurance claims, and flight cancellations beyond customer control
Customer service representatives hang up on customers, fail to call back as promised, close unresolved complaints, and refuse to take accountability—blaming airlines and hotels instead
Inaccessible support channels with long wait times, reliance on chat-only support instead of phone access, and inability to reach live representatives during travel emergencies
Deceptive pricing with hidden fees, price misrepresentation versus direct booking, and charges appearing at checkout that were not disclosed
Misleading property listings with photos not matching actual accommodations, false amenity claims (like breakfast inclusions), and poor communication of booking policies
System failures including duplicate charges without refunds, bookings showing as confirmed but not processing, and cancellations without notification
Restrictive policies on non-refundable bookings with no flexibility for emergencies, medical issues, or circumstances beyond customer control
Customers mention
customer service failuresrefund denialsbooking errorshidden feesdeceptive listingslack of accountability
