Experian receives polarized feedback (3.7/5) with strong praise for ease-of-use and credit boosting features, but significant frustration around billing practices, customer service accessibility, and data accuracy issues.
What customers love
Common concerns
Customers mention
This is never accurate when it comes to your information. For some reason Experian comes up with what’s being reported and what’s not. You think because it’s not reported that you can remove it.
VERY UNCERTAIN ABOUT WHAT WAS DONE. SO MANY DIFFERENT "Experians." Not certain of who does what.
The main problem with Experian is that they can't figure out that I pay off my card every month. They constantly lower my score because of a high balance. They can't figure out that the balance is zero within 2 days of their rating coming out.
I expected more for a paid membership, but I felt I had to dish out more money just to cover additional things .
Based on 46 verified customer reviews, Experian holds an average rating of 3.7 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.
