Experian receives polarized feedback (3.7/5) with strong praise for ease-of-use and credit boosting features, but significant frustration around billing practices, customer service accessibility, and data accuracy issues.
What customers love
Common concerns
Customers mention
My identity is locked 🔐 I feel good about that.
Over all a great experience, easy to add in our monthly bills. And the results is a better score. Thank you Experian boost.
My experience was very successful when done online. But previously on several occasions when I called to temporarily unfreeze my credit it was already unfrozen. Even after I’d set a date for it to be frozen since the last time it was lifted only for a set period of time. I’ve gotten several discrepancies found on the dark web of my personal private information & some unknown added as well. The other two credit bureaus did honor the time period requested to refreeze my credit done by my phone instructions.
Based on 46 verified customer reviews, Experian holds an average rating of 3.7 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.
