Gopuff Reviews: 16 Verified Reviews (1.4/5)

ReviewTerminal SummaryBased on recent reviews

Gopuff has a severely broken business model with systematic customer service failures, deceptive practices, and exploitative driver compensation, reflected in its 1.4/5 rating with only one positive review out of 15.

What customers love

Fast delivery times and polite, professional delivery personnel
Wide product selection and 24/7 availability
Competitive pricing on items (for the one satisfied customer)

Common concerns

Refusal to process refunds for wrong orders and repeated false charges despite documented issues
Misleading product descriptions (GoBags labelled as non-vegetarian containing only vegetables) and unexplained price increases
Exploitative driver pay structure ($1-2 per trip plus minimal per-minute rates) resulting in drivers losing money after gas costs
Excessive fees (often exceeding 150% of item cost with delivery, basket, and subscription fees combined)
Chatbot-only customer support that is slow, unresponsive, unable to resolve issues, and sometimes contradicts own policies
Bait-and-switch referral program with deceptive terms not honored by supervisors despite documented evidence
Unreliable order fulfillment, late deliveries, and orders never arriving without proper resolution

Customers mention

Refund denialsCustomer service chatbotsDriver exploitationExcessive feesMisleading product labelingDeceptive referral program

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Showing 1 3-star review

Verified

Dan A

4 May 2026

Really poor customer support lets down an otherwise good service

The service itself is decent and the delivery team is friendly and professional. Their online support lets them down. Despite telling me it’s cancelled, they’ve repeatedly tried to charge me £55 for their membership. Their chat support is difficult to get to through the support tree and really slow (and apparently incapable) of making simple changes. In the end I’ve given up and deleted my account

Frequently asked questions about Gopuff

Is Gopuff trustworthy?

Gopuff is rated 1.4 out of 5 from 16 verified customer reviews on ReviewTerminal — rated Bad. 6% of customers gave 4 or 5 stars.

What is Gopuff's rating?

Gopuff has an average rating of 1.4 out of 5 based on 16 customer reviews on ReviewTerminal.

How many reviews does Gopuff have?

Gopuff has 16 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Gopuff — Review Summary

Based on 16 verified customer reviews, Gopuff holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.

Gopuff Reviews