Gopuff Reviews

What customers love

• Fast delivery times and polite, professional delivery personnel
• Wide product selection and 24/7 availability
• Competitive pricing on items (for the one satisfied customer)

Common concerns

• Refusal to process refunds for wrong orders and repeated false charges despite documented issues
• Misleading product descriptions (GoBags labelled as non-vegetarian containing only vegetables) and unexplained price increases
• Exploitative driver pay structure ($1-2 per trip plus minimal per-minute rates) resulting in drivers losing money after gas costs
• Excessive fees (often exceeding 150% of item cost with delivery, basket, and subscription fees combined)
• Chatbot-only customer support that is slow, unresponsive, unable to resolve issues, and sometimes contradicts own policies
• Bait-and-switch referral program with deceptive terms not honored by supervisors despite documented evidence
• Unreliable order fulfillment, late deliveries, and orders never arriving without proper resolution