HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
Easy prep is a plus would like to see some lower sodium options
The recipes are great and I love the ease of everything delivered to me, but for the last two boxes in a row the fish packaging has been punctured and leaking, I feel the plastic wrapping needs to be thicker, I haven’t had any issues with the other meats, only fish
I was suppose to receive a box Monday and it still hasn’t arrived.
When the boxes are late, it doesn't help with my meal planning.
Ingredients are fresh and timely. Customer service has been great with any issues. Wish the delivery fee wasn’t so expensive.
I love the choices that I get. The food tastes great and I love the fact that it gets me cooking again and save money. I am very glad that I started this.
Customer service completely unavailable. Charged for my first box with no discount, no refund available only credits offered. Tried to contact customer service multiple times and no humans available. Worst customer service of all time. Total scam.
HelloFresh is keeping it real. I don't like gimmicks and pop ups all over the place like the other sites. HelloFresh is my go-to for now. Best Delivery service so far. I'm impressed.
Lack of variety of meals. Often same ingredients are repurposed with different names. Also quality of meat has not been great.
Have been using a new delivery company lately so it arrives super late. Also have had issues with protein being broken/unusable or missing items from recipes (ex - chicken Parmesan recipe came with potatoes but no breadcrumbs. there are no potatoes in the recipe tho??)
Recipe cards are great, ingredients are NOT.
2nd order received on May 15 was missing main ingredient for one meal. Sent dark chicken instead of pork chops!
I mentioned problems with shipping and the way some vegetables arrived in an earlier review. I received a very nice letter apologizing for the inconvenience and a credit to help smooth over my criticism. I really appreciate both the apology and the credit. They are enough to keep me from canceling, but HelloFresh needs to deliver what they promise consistently to earn a five star review from me. That said, the meal I had tonight (Greek Salad with Spiced Pork Patties) was easy to make and absolutely delicious.
My first couple boxes were amazing. Since then, I have missing meals, recipes hung up in the box tape or just damaged, meal bags busted open (or not properly sealed), etc. Quite messy actually. I don’t even refer people anymore. This is why I stopp d subscribing before. Sad.
Deliveries are very late, arriving around 8pm most weeks making it difficult to plan meals accordingly.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
