Analysing reviews...
Sometimes the food is not very fresh and has blemishes on the vegetables. Sometimes you do not put the cards in the package for instructions. And I do not like it when the package is delivered at 8 o’clock way past my dinner time.
This week there the recipe cards were missing. This happened previously the week before last. Precision and quality control is lacking.
Last week, I was missing a pack of chicken. This week, I’m missing a recipe card. Please get your ish together.
I was very excited to restart my HelloFresh subscription. We are a bit more rural now so I was concerned about deliveries. The first box was delivered perfectly. The 2nd week box was delayed and then non deliverable but you did provide me a refund...thank you! Unfortunately, the 3rd box is now also delayed. If this continues, I may have to cancel which is something I really don't want to do. I hope it can get sorted out because I have fun cooking your recipes! :-)
They sent the wrong ingredients for 2 of my 3 meals and the quality in the one correct box was bad. I called and only got refunded for one meal.
Based on 35 verified customer reviews, HelloFresh US holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
