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Use to love this service because the shoppers were reliable for the most part. Unfortunately I was matched with 3 consecutive unreliable shoppers from their cards declining at the store to them buying groceries and deliberately stalling so that the order could be cancelled and they get to steal the food. Cant believe people do this for a living!! It’s clear that labor is the hardest to handle and I think it’s safe to say that automation is the way to go because people are not reliable with gig work. Why hasn’t this happened already? This would help a lot with also bringing down prices since everyone is feeling the pinch with living expenses going up
This business is nothing but scam everywhere. Overcharging customers and slaving their driver around. You would see delivery fees customers would pay and they would pay shoppers and drivers only about 20% of that stealing money. They would pay you pennies to drive super far out of the way or not even $10 to shop even up to 100 units and deliver. This is definitely the most corrupted entity I accounted to. They should be ashamed of themselves.
I placed an order with Publix on May 12. I got a text that said it had been delivered. But I did not receive my order. My delivery instructions are very clear. I got a call the next day from the manager of my apartment complex and said it had been delivered to the correct apartment number, but to the WRONG BUILDING and sat outside her apt overnight. Order included refrigerated items.This is not the first time I’ve had trouble with delivery from Instacart. Poor service and very frustrating.
One time I ordered an order off of Instacart and I just have to say WHAT THE HECK.? I contacted the person who dropped off my order but they said they dropped it off to the wrong place. And best part is. This as been happening for over a year now. If I give you the address of my place don’t drop it off to the other house because you “feel” like it. Honestly Instacart is a money hungry scam. You can’t take photos when you drop off your order so you can’t see where they put it if it’s not there. Okay anyways back to the story. So I called agian the next day and they deilevered it AT THE WRONG PLACE AGIAN. When I tell you I was furious I was. The support said I can reorder the thing but I said I don’t want it reorder from him. I want the money and MY ORDER back from another person. She said we can’t do that but you can have someone else do the order. I said yall are just terrible service feeding off of peoples money and hiring lazy people and not letting them take pictures of the order. They shouldn’t just have the opportunity to order it where ever they want! Mean while this happend back in 2024 and I went off. Then I tried agian in 2025 and it was booty. How are you going to let people drop the order wherever they want? That’s insane. I canceled my order on Instacart and had to do it on DoorDash. Terrible service but at least I got some money 💰.
The worst experience with their shopper. There was theft involved and instacart customer service is the worst in service and promptness to a very severe situation due to the shopper taking personal belongings from my driveway. Please avoid yourself so many problems and use a better and trustworthy provider.
I have used instacart fo 2 years but it's going to stop. I got an order delivered tonight, I had missing items, chocolate on cookies melted, and it took them 2 hrs to get here. It ws a terrible experience. The last order wasn't good either. Time to cancel membership and find some other delivery service. Waste of money!
I've only ordered from Instacart once during Covid. I was ill recently and needed help so I ordered some groceries. It offered a 2 week trial, expiring on May 16th and I accepted thinking I might need another delivery. I canceled on May 16th and received confirmation. On the 17th, I received an alert from my bank and Instacart was trying to get $79. Now, in order to stop Instacart, my bank says that I need to cancel my card and get a new debit card. What a burden to have to travel to the bank and wait in line, let alone calling all my creditors that I have autopay with. I'm sure I can't be the only one they are doing this to. I followed the rules and they should too. Shame on you people at Instacart!
Let me first off saying that if I could give 0 stars then I would. My husband and I placed an order for our groceries at 10am. Instacart then send a notification that our groceries would be delivered by 3pm. We then got a notification that our things would arrive at 5:30pm. We now just got another notification that our groceries would arrive at 7pm. This is our first and last time using instacart. Just so that we could enjoy our Sunday relaxing and not having to leave the house we decided to use this approach to save us the trip to the store. Clearly nobody on the instacart team wants to resolve this issue and can only say what every other company says when they're handling an upset customer...."I'm sorry for the inconvenience"....after reading the reviews, it's evident that this has been an ongoing issue with instacart and it's wild that y'all are even still in business. Get y'all ish together.
Customer service shoppers and the policy I lost my order today and no consideration
Worst customer service ever. They delivered the wrong items. Customer service would not help. Their online forms are terrible. They refused to give me a refund for their mistake. I have appealed several times. I can't believe they can run a company this way.
Liars and scammers. I’m a senior in Florida. I used them often. Yesterday 05/16/26 I had to order from two stores. The first store went just fine. The second store, they scammed me. The second I saw the so called shopper’s photo.. I knew something diabolical was going to happen. It was just a photo of a woman with nothing on it, as usually it says diamond shopper or platinum shopper etc. the woman looked very suspicious … fake picture! First she said they didn’t have an item which I know they always have, I told her by text to look again. Anyhow, at the end of the fiasco, hours go by and nothing. I went to the help section and asked what’s wrong? The first order had already arrived, very polite young man.. AND he had left his home way after the scammer, everything perfect, and a very polite young man! Customer service was very rude and disgusting. Nasty people. Nobody ever came. I kept texting her and she would not reply as everybody else always does and they’re all very polite. It was a scam from Canada going on for some reason. I told customer service I wanted to cancel the order. It was like three hours, it showed she was still at the store. Adris D is her so called fake name. I reached out to customer service again and told them I wanted to cancel order. They said, OK…BUT IT WILL COST ME 15. American dollars. I said OK I WILL WAIT A BIT LONGER, then THEY canceled it themselves!!! That is NOT HAPPENING! I lost my temper and called them all every name in the book. I don’t recommend that company. They’re liars and thieves. I was a great customer.. now they can go drink canal water. Do not use Instacart because eventually … YOU WILL REGRET IT! I’m starting legal proceedings with that nasty company!! I would like to have their license number, but I will let my attorney take care of that one. I don’t play! The reason I order is because no one is around at that moment, and I am blind out of one eye! SENIOR ABUSE!!!
Do not use INSTACART! they quietly add x3 or x4 items that are unrelated sand chart you additional fees beyond delivery fees. They are wolves in sheep’s clothing! Stay away and report them if you use them and see the thievery. Check you Cart at checkout, I kid you not! I did not recognizing one of the items of 20!
I am 62 yrs old and I don't have a car, or a way to get all my shopping done in one day, so, instacart is very convenient for me. From Costco to Jewel I can get it all done in one morning. Yes, there are issues, like delivery going to the wrong address, but, I have been refunded on those. More pros then cons
Got the wrong order delivered twice really disappointing
I signed up to shop for Instacart and had a very frustrating experience from the very beginning. Before I even started shopping, I attempted to cancel the order because the app stated that the particular store I was shopping only accepted a physical card. In order to cancel, shoppers are required to either go through an automated chat or call customer service. I thought using the chat would be the easier option. However, once I explained that I was canceling because I only had a digital card, the automated system responded by telling me that I could use my digital card for the order. Based on that information, I proceeded with the batch. I drove to the store, used my own gas, and spent time shopping for the customer’s items, only to get to checkout and find out the card would not work at all. At that point, I immediately contacted customer service for help, but the support I received was disappointing. The representatives and tech support showed little concern about the situation and offered no real solution. I requested to speak with a manager and was placed on hold for over 15 minutes, only to be told management was “unavailable.” That response felt dismissive and unprofessional considering the issue was caused by misinformation from their platform. Because of Instacart’s miscommunication, I wasted my time, gas, and effort completing work that I could not finish through no fault of my own. What made the situation worse is that they refused to compensate me for the time I had already spent shopping the order. For a company that depends on shoppers to keep the platform running, there should be better communication, better technical support, and basic respect for people’s time. Right now, it feels like shoppers are left to deal with the consequences when the system fails.
Based on 20 verified customer reviews, Instacart holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 5% of customers gave 4 or 5 stars.
