HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
I re-started Hello Fresh for the past 3-months after having previously used it in the early 2020's in order to save time on meal planning and money on groceries. My earlier experience was overall positive. HelloFresh in 2026 is terrible for order quality and the punitive meal planning system. Over the past 3-months, we have had more orders with issues than not - these include the ice packs leaking all over the food, raw chicken leaking all over the food, missing ingredients and missing meals. I can't recall a single issue during my earlier membership, but now it is nearly every week. As per the punitive meal planning system - one of the reasons I use Hello Fresh is to assist with meal planning. However, if you forget to select your menu, they send you a default selection. In earlier times this was fine; it was in fact a way to sample new and different selections. So far this year, it feels more if you forget your lunch money and the school gives you the free lunch option. I don't have a vegetarian preference, but every time I forget to select the menu, there is no meat in any meal. These are clearly the highest margin selections they can send. EXCEPT I STILL PAY THEM $150USD unlike the school cafeteria! I've cancelled my membership. I will not be back.
Sometimes the food is not very fresh and has blemishes on the vegetables. Sometimes you do not put the cards in the package for instructions. And I do not like it when the package is delivered at 8 o’clock way past my dinner time.
This week there the recipe cards were missing. This happened previously the week before last. Precision and quality control is lacking.
Last week, I was missing a pack of chicken. This week, I’m missing a recipe card. Please get your ish together.
I was very excited to restart my HelloFresh subscription. We are a bit more rural now so I was concerned about deliveries. The first box was delivered perfectly. The 2nd week box was delayed and then non deliverable but you did provide me a refund...thank you! Unfortunately, the 3rd box is now also delayed. If this continues, I may have to cancel which is something I really don't want to do. I hope it can get sorted out because I have fun cooking your recipes! :-)
They sent the wrong ingredients for 2 of my 3 meals and the quality in the one correct box was bad. I called and only got refunded for one meal.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
