HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
Frequently mentioned
Please STOP service at 1321 11th St W #108 Williston ND 58801! Any packages left will only ROT because we will NOT be there next couple of weeks! Otherwise the food has been great 5 stars all the way! I Already sent a STOP Notice to you 6 days ago!!
I have lost count of how many times my package was delivered to the wrong address. It happened again two days ago for the last time. I intend on canceling indefinitely if I am not fully refunded for my losses.
I love the convenience of having these meals delivered and in my refrigerator when I’m ready to cook. It’s great not to have any waste after buying ingredients. My only complaint so far is some of the produce is not as fresh as I would like.
I did not reactivate my hello fresh account. However, somehow it claimed I did and charged me 60 dollars. When I tried to talk to an assistant to try to get a better understanding of how that happened they just kept repeating that it was activated and they hope I understand. It was very frustrating and I am still confused how I ended up paying 60 dollars I didn’t have to spend.
So far, 3 deliveries have been scheduled. The first delivery arrived with the gel cold pack completely defrosted and everything in the box was spoiled. The second delivery arrived with the gel cold pack completely defrosted but everything was just below room temperature. The third box's delivery has been delayed with no explanation. All three of these deliveries have been shipped from New Jersey on a Monday with a delivery date of Wednesday. I'm don't understand how you guys expect to deliver unspoiled food when it takes 3 days for the shipment to arrive and the gel packs are rated to stay cold for 24 hours.
1st delivery perfect, 2nd delivery almost all food room temp by time it was delivered a day late, 3rd delivery the cooling packet had busted and leaked all over the paperwork, recipe cards and brown paper bags. Very messy to clean up and salvage. Produce and meat are fresh so far but only 1 out of 3 deliveries have arrived undamaged.
I have been a little disappointed with the freshness of products and the last two orders, the quantity of items does not match up with the amount I ordered and I am the one that double checked. I can’t check every bag content when I receive order on Monday for the week, I just don’t have time, but the day I decide to make, I am lacking items based on what I paid for. Very disappointed
I have been a member for over 2 years. Overall, the experience has been good. I like the convenience of having everything delivered to my door at the beginning of the week. I love that I can pause service for weeks I don't want delivery. On occasion an ingredient will be missing or poor quality. It is pretty easy to go online & get a couple $ credit but would rather get all the ingredients so the recipe tastes right. It is easy to adjust recipes for health reasons such as eliminating cooking with butter altogether. Why am taking away a star and would take away another half if I could is for billing issues. When there is a mistake, I don't want a credit but want a credit back on my credit card. I don't like having to reach out because of billing issues. When I am sent an email with an offer and I click on the offer through the link, it should reflect on the site. It is a waste of my time having to call because it is not being taken care of. Twice now I have had an offer not reflected in my account prompting me to have to reach out. I get asked to forward a copy of the email offer I was sent taking even more time. This most recent time, I had to reach out twice. The person helping me on 5/18 said she would just give me a credit on my next box. I told NO. I want a credit back on my credit card because I was incorrectly charged. I was told I would receive an email within the hour with a confirmation of the credit. Never came. It has still not been handled prompting me to have to reach out a 3rd time. Not acceptable. Overall, I would recommend this company.
I’ve had a great experience with hello fresh. Meals are delicious quick and easy
I thought the food was average. To much work reading a small lettering for some. I only wanted my first order and got a notice another order was being shipped for a god awful amount. I refused my delivery. I won’t be coming back.
Multiple meal orders have been received wrong or missing ingredients. Although we like the service the unpredictability has led us to start looking for other options.
There is always something missing. Be it a recipe card or an ingredient or the wrong ingredient. I haven’t even gotten my box yet for this week and it’s 8:48 on Wednesday night. The new delivery people suck. When it was delivered by fed ex it was always early and on time Monday morning.
The quality of the ingredients, meats and produce has been great!
The timing required for each meals is inaccurate and actually requires almost double what the recipe says. Fairly good food but too many ingredients and time required for busy families
Love it. No waste of food.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
