HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
I did not reactivate my hello fresh account. However, somehow it claimed I did and charged me 60 dollars. When I tried to talk to an assistant to try to get a better understanding of how that happened they just kept repeating that it was activated and they hope I understand. It was very frustrating and I am still confused how I ended up paying 60 dollars I didn’t have to spend.
So far, 3 deliveries have been scheduled. The first delivery arrived with the gel cold pack completely defrosted and everything in the box was spoiled. The second delivery arrived with the gel cold pack completely defrosted but everything was just below room temperature. The third box's delivery has been delayed with no explanation. All three of these deliveries have been shipped from New Jersey on a Monday with a delivery date of Wednesday. I'm don't understand how you guys expect to deliver unspoiled food when it takes 3 days for the shipment to arrive and the gel packs are rated to stay cold for 24 hours.
I thought the food was average. To much work reading a small lettering for some. I only wanted my first order and got a notice another order was being shipped for a god awful amount. I refused my delivery. I won’t be coming back.
Multiple meal orders have been received wrong or missing ingredients. Although we like the service the unpredictability has led us to start looking for other options.
I decided to come back and try Hello Fresh again and not very happy so far. My first box back was supposed to be delivered on Monday. I got an email saying it was delayed and would be here Tuesday. It is now Tuesday and no box. When I go to track the new tracking number the box has not even been picked up yet. I would venture to guess that the box will not arrive tomorrow either. Not a good re-start to the Hello Fresh Experience. Now I need to replan for 2 dinners this week.
My meals were two days past the date I was supposed to receive them. The entire box went to the garbage. I go to support and was offered a partial refund. I declined that and said I wanted a full refund. They did agree to credit my account. Delivery is an issue.
Customer service completely unavailable. Charged for my first box with no discount, no refund available only credits offered. Tried to contact customer service multiple times and no humans available. Worst customer service of all time. Total scam.
I re-started Hello Fresh for the past 3-months after having previously used it in the early 2020's in order to save time on meal planning and money on groceries. My earlier experience was overall positive. HelloFresh in 2026 is terrible for order quality and the punitive meal planning system. Over the past 3-months, we have had more orders with issues than not - these include the ice packs leaking all over the food, raw chicken leaking all over the food, missing ingredients and missing meals. I can't recall a single issue during my earlier membership, but now it is nearly every week. As per the punitive meal planning system - one of the reasons I use Hello Fresh is to assist with meal planning. However, if you forget to select your menu, they send you a default selection. In earlier times this was fine; it was in fact a way to sample new and different selections. So far this year, it feels more if you forget your lunch money and the school gives you the free lunch option. I don't have a vegetarian preference, but every time I forget to select the menu, there is no meat in any meal. These are clearly the highest margin selections they can send. EXCEPT I STILL PAY THEM $150USD unlike the school cafeteria! I've cancelled my membership. I will not be back.
They sent the wrong ingredients for 2 of my 3 meals and the quality in the one correct box was bad. I called and only got refunded for one meal.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
