HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
Please STOP service at 1321 11th St W #108 Williston ND 58801! Any packages left will only ROT because we will NOT be there next couple of weeks! Otherwise the food has been great 5 stars all the way! I Already sent a STOP Notice to you 6 days ago!!
I have lost count of how many times my package was delivered to the wrong address. It happened again two days ago for the last time. I intend on canceling indefinitely if I am not fully refunded for my losses.
There is always something missing. Be it a recipe card or an ingredient or the wrong ingredient. I haven’t even gotten my box yet for this week and it’s 8:48 on Wednesday night. The new delivery people suck. When it was delivered by fed ex it was always early and on time Monday morning.
I cooked one of the meal with my friend and a rock was found in the potato. She was not happy by this and I have not cooked one of the meals sence that indent planing on canceling my subscription.
I was suppose to receive a box Monday and it still hasn’t arrived.
Deliveries are very late, arriving around 8pm most weeks making it difficult to plan meals accordingly.
Last week, I was missing a pack of chicken. This week, I’m missing a recipe card. Please get your ish together.
I was very excited to restart my HelloFresh subscription. We are a bit more rural now so I was concerned about deliveries. The first box was delivered perfectly. The 2nd week box was delayed and then non deliverable but you did provide me a refund...thank you! Unfortunately, the 3rd box is now also delayed. If this continues, I may have to cancel which is something I really don't want to do. I hope it can get sorted out because I have fun cooking your recipes! :-)
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
