HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
I love the convenience of having these meals delivered and in my refrigerator when I’m ready to cook. It’s great not to have any waste after buying ingredients. My only complaint so far is some of the produce is not as fresh as I would like.
I have been a little disappointed with the freshness of products and the last two orders, the quantity of items does not match up with the amount I ordered and I am the one that double checked. I can’t check every bag content when I receive order on Monday for the week, I just don’t have time, but the day I decide to make, I am lacking items based on what I paid for. Very disappointed
I have been a member for over 2 years. Overall, the experience has been good. I like the convenience of having everything delivered to my door at the beginning of the week. I love that I can pause service for weeks I don't want delivery. On occasion an ingredient will be missing or poor quality. It is pretty easy to go online & get a couple $ credit but would rather get all the ingredients so the recipe tastes right. It is easy to adjust recipes for health reasons such as eliminating cooking with butter altogether. Why am taking away a star and would take away another half if I could is for billing issues. When there is a mistake, I don't want a credit but want a credit back on my credit card. I don't like having to reach out because of billing issues. When I am sent an email with an offer and I click on the offer through the link, it should reflect on the site. It is a waste of my time having to call because it is not being taken care of. Twice now I have had an offer not reflected in my account prompting me to have to reach out. I get asked to forward a copy of the email offer I was sent taking even more time. This most recent time, I had to reach out twice. The person helping me on 5/18 said she would just give me a credit on my next box. I told NO. I want a credit back on my credit card because I was incorrectly charged. I was told I would receive an email within the hour with a confirmation of the credit. Never came. It has still not been handled prompting me to have to reach out a 3rd time. Not acceptable. Overall, I would recommend this company.
The quality of the ingredients, meats and produce has been great!
While I have loved almost all the meals, the meat protein is very repetitive. Chicken is the protein for most of my meals and I would prefer more diversity
Asparagus received today has some very soft tops One of my meals did not have the garlic powder in it
Easy prep is a plus would like to see some lower sodium options
The recipes are great and I love the ease of everything delivered to me, but for the last two boxes in a row the fish packaging has been punctured and leaking, I feel the plastic wrapping needs to be thicker, I haven’t had any issues with the other meats, only fish
I mentioned problems with shipping and the way some vegetables arrived in an earlier review. I received a very nice letter apologizing for the inconvenience and a credit to help smooth over my criticism. I really appreciate both the apology and the credit. They are enough to keep me from canceling, but HelloFresh needs to deliver what they promise consistently to earn a five star review from me. That said, the meal I had tonight (Greek Salad with Spiced Pork Patties) was easy to make and absolutely delicious.
Sometimes the food is not very fresh and has blemishes on the vegetables. Sometimes you do not put the cards in the package for instructions. And I do not like it when the package is delivered at 8 o’clock way past my dinner time.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
