HelloFresh receives a 3.0/5 average rating reflecting significant operational inconsistencies; while customers consistently praise meal quality and convenience, frequent delivery failures, missing ingredients, and billing issues create widespread frustration that undermines the core service promise.
What customers love
Common concerns
Customers mention
I’ve had a great experience with hello fresh. Meals are delicious quick and easy
Love it. No waste of food.
I appreciate the real time tracking feature by your carrier. The delivery was very timely and well done. We had the first meal tonight, the Za'atar-Crusted Grilling Cheese meal. We didn't know what to expect but the meal was very unique and tasty.
Meals are great, just what we need, would be nice if you could deliver box to the front door instead of in front of the garage. thank you.
Delivery was great and the recipes are easy to follow. Love the dinners.
so far so good..
Ingredients are fresh and timely. Customer service has been great with any issues. Wish the delivery fee wasn’t so expensive.
I love the choices that I get. The food tastes great and I love the fact that it gets me cooking again and save money. I am very glad that I started this.
HelloFresh is keeping it real. I don't like gimmicks and pop ups all over the place like the other sites. HelloFresh is my go-to for now. Best Delivery service so far. I'm impressed.
HelloFresh US is rated 3.0 out of 5 from 51 verified customer reviews on ReviewTerminal — rated Average. 37% of customers gave 4 or 5 stars.
HelloFresh US has an average rating of 3.0 out of 5 based on 51 customer reviews on ReviewTerminal.
HelloFresh US has 51 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 51 verified customer reviews, HelloFresh US holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 37% of customers gave 4 or 5 stars.
