Hopper has a catastrophically low 1.3/5 rating driven by systemic failures in customer service, refund processing delays that violate industry standards, and hidden fees that contradict advertised prices.
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If I could give a lower grade, I would. Today marks day 73 of asking Hopper to reimburse me for the flight I paid for out of pocket after I was issued an invalid ticket to visit my dying mother. Also to reinstate the flights they subsequently cancelled. I have spent all my roaming minutes calling with no resolution and the emails completely disregard the fact that I have no flights back home. I was supposed to fly back on May the 2nd, and it looks like Hopper stole money with no intention of actually providing a service. My poor husband called and cried on the phone because of the way I was treated and they told him he could call back when he calmed down. Thankfully we have recorded all phone calls showing the poor customer service treatment and we have all the emails saved to present this publicly. Absolutely, under no circumstances, should you reply with a number for me to call. I spent all my roaming minutes calling you, I have nothing left! You have my email address, reply with a resolution there
Based on 16 verified customer reviews, Hopper holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.
