Hopper has a catastrophically low 1.3/5 rating driven by systemic failures in customer service, refund processing delays that violate industry standards, and hidden fees that contradict advertised prices.
What customers love
Common concerns
Customers mention
The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation was easy and promised to give me a full refund but when I did get the refund, it wasn't in full however the refund invoice still shows the full amount.
Based on 16 verified customer reviews, Hopper holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.