Hopper

What customers love

• Straightforward initial booking process
• Flight price alerts and deal notifications

Common concerns

• Refunds take 2-3 months instead of legally required 7-20 days, with policies not transparently disclosed
• Customer support is inaccessible or non-functional—no chat available in some regions, long hold times, refusal to help with basic ticket modifications
• Hidden fees and price discrepancies—advertised prices don't match checkout prices; international users charged in wrong currency; car rentals and hotels show £0 due then demand hundreds extra at pickup
• Fraudulent or erroneous charges with no refund process; customers report money stolen with no resolution path
• Hotel and car bookings are unreliable—cancellations without notice, incorrect booking details, properties inaccessible upon arrival