Hopper Reviews: 16 Verified Reviews (1.3/5)

ReviewTerminal SummaryBased on recent reviews

Hopper has a catastrophically low 1.3/5 rating driven by systemic failures in customer service, refund processing delays that violate industry standards, and hidden fees that contradict advertised prices.

What customers love

Straightforward initial booking process
Flight price alerts and deal notifications

Common concerns

Refunds take 2-3 months instead of legally required 7-20 days, with policies not transparently disclosed
Customer support is inaccessible or non-functional—no chat available in some regions, long hold times, refusal to help with basic ticket modifications
Hidden fees and price discrepancies—advertised prices don't match checkout prices; international users charged in wrong currency; car rentals and hotels show £0 due then demand hundreds extra at pickup
Fraudulent or erroneous charges with no refund process; customers report money stolen with no resolution path
Hotel and car bookings are unreliable—cancellations without notice, incorrect booking details, properties inaccessible upon arrival

Customers mention

refund delayscustomer service unavailablehidden feesprice discrepanciesbooking cancellationsfraudulent charges

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Showing 1 2-star review

Verified

Raman Shrestha

8 May 2026

Not so honest about refunds and no customer service

The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation was easy and promised to give me a full refund but when I did get the refund, it wasn't in full however the refund invoice still shows the full amount.

Frequently asked questions about Hopper

Is Hopper trustworthy?

Hopper is rated 1.3 out of 5 from 16 verified customer reviews on ReviewTerminal — rated Bad. 6% of customers gave 4 or 5 stars.

What is Hopper's rating?

Hopper has an average rating of 1.3 out of 5 based on 16 customer reviews on ReviewTerminal.

How many reviews does Hopper have?

Hopper has 16 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Hopper — Review Summary

Based on 16 verified customer reviews, Hopper holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.

Hopper Reviews