Hopper has a catastrophically low 1.3/5 rating driven by systemic failures in customer service, refund processing delays that violate industry standards, and hidden fees that contradict advertised prices.
What customers love
Straightforward initial booking process
Flight price alerts and deal notifications
Common concerns
Refunds take 2-3 months instead of legally required 7-20 days, with policies not transparently disclosed
Customer support is inaccessible or non-functional—no chat available in some regions, long hold times, refusal to help with basic ticket modifications
Hidden fees and price discrepancies—advertised prices don't match checkout prices; international users charged in wrong currency; car rentals and hotels show £0 due then demand hundreds extra at pickup
Fraudulent or erroneous charges with no refund process; customers report money stolen with no resolution path
Hotel and car bookings are unreliable—cancellations without notice, incorrect booking details, properties inaccessible upon arrival
Customers mention
refund delayscustomer service unavailablehidden feesprice discrepanciesbooking cancellationsfraudulent charges
Based on 16 verified customer reviews, Hopper holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.
