Hotels.com has a 1.1/5 average rating with customers reporting systematic failures in payment processing, refund handling, customer service responsiveness, and accountability for substandard accommodations.
Common concerns
Customers mention
A booking was made using this site and although it was straightforward and updates can be checked using booking information, there was no information on additional security charges by the hotel. It is misleading and left me out of funds. Customers should be notified of additional incuring charges by third parties for transparency. The hotel in return due to their own policy which is not known to customers as the booking was made through a third party charge upon arrival additional fees. I felt deceived this way. I should have the extra security payment refunded back.
Based on 22 verified customer reviews, Hotels.com holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal.
