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Instacart shopper had instructions in my account and via chat box to deliver groceries to my door. This was known prior to arrival. Shopper decided to ignore and instead propped the groceries up against the front gate of my building which blocked me from opening the gate door which has to be pushed forward. This delivery included a 16-lb bag of ice which began tearing open and a carton of eggs which was placed directly under the bottom spikes of the gate which also began to crush, as I pushed forward I had to stick my hand between the iron bars to nudge the bags backward with my fingers. Otherwise, I would have to walk around the block by exiting out of the back gate. I did not want to even momentarily leave the purchases next to the sidewalk. My opinion is that the shopper did not want to carry the heavy items. There were no issues with access as gate code and full instructions were previously provided.
I’m a shopper here, the one who makes your order happen. Working for Instacart has been a joke. I’m penalized for items that are sold out (yes, I asked an associate) and even when the associate confirms it’s sold out, the app says otherwise! Why a joke of an apps “inventory” would know more than the people IN STORE? Idk. Blows me, like I said it’s a joke. A flawed system. On top of that, they’ve slowly decreased their pay over the past 5 years. Offering as low as $4-$5 for some trips that require 30 min + of work. They’re really out here expecting people to work for around $10 an hour. It’s insulting. F YOU Instacart I hope you go out of business.
Instacart is one of the worst online shopping and delivery companies I have dealt with. I was charged more than the actual purchase amount on my bank account, and one of the items I paid for was never delivered even though it was listed as available in the app. Their customer service was extremely disappointing, unprofessional, and unwilling to take accountability for their mistakes or provide an appropriate resolution. The overall experience showed a serious lack of transparency, reliability, and customer care.
Sold rotten food and refused a refund. I guess instacart just out here trying to rob and kill people.
This is the third time I have had problems getting my order from Instacart. The first time, they delivered the wrong items. The second time I went to pick up early, my order was half an hour late. This time, my order is late, and someone added a case of beets to my order. Customer service reported that I may not get my order tonight. The supervisor provided a waived delivery fee on the next order. What kind of customer service is that?
Based on 20 verified customer reviews, Instacart holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 5% of customers gave 4 or 5 stars.
