Instacart Reviews: 27 Verified Reviews (1.2/5)

ReviewTerminal SummaryBased on recent reviews

Instacart delivers consistently poor service with a 1.2/5 rating, characterized by delivery failures, unresponsive customer service, unreliable shoppers, and widespread billing issues that leave customers without refunds or resolution.

What customers love

Convenience for elderly or disabled customers unable to shop in-store
Occasional successful orders with polite and professional shoppers
Refunds issued for wrong deliveries (though delayed 5-10 days)

Common concerns

Frequent wrong address deliveries with no accountability or photo proof
Customer service terminates conversations without resolution and ignores repeated questions
Chronic delivery delays (hours late) with no explanation or apology
Shoppers ignore refund preferences and add unauthorized replacements
Missing items, damaged food, and inventory system inaccuracy despite items showing 'in stock'
Billing fraud: unauthorized charges after trial cancellation, overcharging, hidden fees added to orders
Shopper misconduct including theft, stalling orders intentionally, and disrespecting delivery instructions
Unfair shopper compensation (as low as $4-5 for 30+ minute jobs) leading to poor work quality
Inflexible policies: cancellation fees charged even for company errors, cannot select replacement shopper after failure
Disabled and senior customers particularly vulnerable to service failures and mistreatment

Customers mention

wrong address deliverycustomer service failuredelayed deliveryrefund denialmissing itemsshopper theftbilling fraudbroken app inventory

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Showing 2 2-star reviews

Verified

Val

20 May 2026

Use to be reliable, not anymore. Autonomous vehicles need to be used already!!

Use to love this service because the shoppers were reliable for the most part. Unfortunately I was matched with 3 consecutive unreliable shoppers from their cards declining at the store to them buying groceries and deliberately stalling so that the order could be cancelled and they get to steal the food. Cant believe people do this for a living!! It’s clear that labor is the hardest to handle and I think it’s safe to say that automation is the way to go because people are not reliable with gig work. Why hasn’t this happened already? This would help a lot with also bringing down prices since everyone is feeling the pinch with living expenses going up

Verified

Karen

17 May 2026

Customer service shoppers and the…

Customer service shoppers and the policy I lost my order today and no consideration

Frequently asked questions about Instacart

Is Instacart trustworthy?

Instacart is rated 1.2 out of 5 from 27 verified customer reviews on ReviewTerminal — rated Bad. 4% of customers gave 4 or 5 stars.

What is Instacart's rating?

Instacart has an average rating of 1.2 out of 5 based on 27 customer reviews on ReviewTerminal.

How many reviews does Instacart have?

Instacart has 27 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Instacart — Review Summary

Based on 27 verified customer reviews, Instacart holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 4% of customers gave 4 or 5 stars.

Instacart Reviews