Just Eat has a catastrophic 1.1/5 rating driven by systematic refusal to issue refunds for missing items, wrong orders, and food safety issues, combined with non-functional customer service that relies on automated template responses.
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Customers mention
They sent the wrong item from Morrisons charging us 3x extra ... When asking for help they said they'd reviewed it and we weren't entitled to anything. Awful company ... Morrisons are impacting their reputation by using these cowboys ..
Absolutley rubbish service from Just eat. Part of my order missing and according to them that following their policies, that they can't discuss with me I don't meet the requirements for a refund for my missing items. Absolute scammers and a good way of becoming wealthy by just saying no to anyone who has a complaint. Absolutley crazy will definitely not be using just eat again. Just an addition I contacted the restaurant directly and they offered me a free meal which was nice of them. Just Eat you need to do so much better
Anti-consumer practices and combative support. When food is paid for and not received all any customer wants is fair compensation. They won't help, and they don't care. Their arrogance in replies is outstanding given there is nothing else a customer can do but ask for help and a refund for what is missing. JustEat think they are above the law.
I ordered from just eat this morning got the wrong order delivered I messaged just eat with photographic evidence of the wrong order with the wrong order number I even messaged the driver about he dropped off the wrong order and just eat are telling me that the right one was delivered I’ve even sent the the pictures and the receipt with my order number and what I ordered £25 pounds of order and I get a delivery that was not what I ordered they have scammed me out of my money
Absolutely disgusting they refuse to give you a refund on deliveries that are not delivered. I will never use this company again.
I placed an order on 16/05/26 worth £38 and the order never arrived. I have tried contacting JustEat multiple times to receive my full refund but the company simply say that they are not issuing compensation and that is their final decision. Has anyone had any success receiving the refund that they are due?
They make it impossible for anyone to make a complaint about there bad service ,missing item we will just refund them (No I dont want a refund for the one item I want a full refund ,I didnt order 1 item )Trading standards should be looking into these as they have no standards the same as coop , they say its just eats problem how they have not delivered the items purchased and that the item missing must be out of stock but they still charged me for the item as its on the receipt .FRAUD ! This is an easy way to check if a company is any goo as if they make it hard to complain then 99.9% of the time be crap company
DO NOT USE JUST EAT ITS THE BIGGEST SCAM. They don’t send you your food and refuse to give you your money back. SCAM SCAM SCAM SCAM ALERT
Ild give a minus if I could. Everytime they have messed my order up or it has come cold. Everytime I’ve sent evidence of it being wrong they argue that they can not reimburse their customers. Customer service are just uneducated! Should be shut down.
Order sent wrongly. Proof provided. They just refused to pay back. AWFUL AWFUL AWFUL 3 people reading off a script
I ordered some food from a local takeaway when it was delivered it was wrong and much cheaper than the food I’d paid for I had to contact just eat and did do so immediately sending photos of the food as evidence and I requested a replacement or refund explaining I would not eat what had been sent. they refused a refund but would not give me a reason as to why so I appealed this decision and asked for reasons as to why they refused. they replied saying they had looked at my complaint and upheld their earlier decision so no refund but again would give no reason as to why. if you bought goods from any store and content of packaging was a cheaper wrong version you would take it back to the shop and get a refund or replacement why does just eat not follow the same rules/legislation?and why do I have to take it up with this company instead of the takeaway? I am frustrated at their attitude and lack of customer service
Just Eat is rated 1.1 out of 5 from 42 verified customer reviews on ReviewTerminal — rated Bad. 2% of customers gave 4 or 5 stars.
Just Eat has an average rating of 1.1 out of 5 based on 42 customer reviews on ReviewTerminal.
Just Eat has 42 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 42 verified customer reviews, Just Eat holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal. 2% of customers gave 4 or 5 stars.
