Just Eat Reviews: 42 Verified Reviews (1.1/5)

ReviewTerminal SummaryBased on recent reviews

Just Eat has a catastrophic 1.1/5 rating driven by systematic refusal to issue refunds for missing items, wrong orders, and food safety issues, combined with non-functional customer service that relies on automated template responses.

What customers love

Platform convenience for ordering multiple restaurants in one place
Some restaurants (like Greggs and Morrisons) have better individual service than Just Eat support

Common concerns

Blanket refusal to refund for missing items, wrong orders, and food quality problems despite photographic evidence
Broken complaint system with non-responsive automated customer service that ignores proof and sends template emails
Orders never arriving or being delivered to wrong addresses with no accountability or refunds
Driver misconduct including theft, rude behavior, and safety violations with no consequences
Food safety violations (undercooked chicken, allergenic items, expired products) dismissed without investigation
Forced account credits instead of refunds to trap customers into re-ordering
False delivery confirmations and contradictory information from support

Customers mention

Missing items and wrong ordersRefund refusalCustomer service failureFood safety issuesDriver theft and misconductNon-existent complaint process

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Showing 1 4-star review

Verified

Andrew Sampson

18 May 2026

Big fan

Big fan - have used Just eat for years and think it's the best food delivery platform in the uK

Frequently asked questions about Just Eat

Is Just Eat trustworthy?

Just Eat is rated 1.1 out of 5 from 42 verified customer reviews on ReviewTerminal — rated Bad. 2% of customers gave 4 or 5 stars.

What is Just Eat's rating?

Just Eat has an average rating of 1.1 out of 5 based on 42 customer reviews on ReviewTerminal.

How many reviews does Just Eat have?

Just Eat has 42 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Just Eat — Review Summary

Based on 42 verified customer reviews, Just Eat holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal. 2% of customers gave 4 or 5 stars.

Just Eat Reviews