Kayak functions primarily as a search aggregator that redirects customers to third-party vendors and booking agencies, resulting in widespread complaints about bait-and-switch tactics, hidden fees, lack of direct customer support, and unresolved disputes, with an average rating of 1.8/5 reflecting severe customer dissatisfaction.
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Customers mention
Evageline did an excellent job and was extremely pleased with her customer service. She was prompt and gave answers to all questions that I had. Will surely give her a five star rating.
Darby was very helpful in finding me a flight when nearly all flights were full
Very good flight search engine to compare flight prices from different websites. Lot's of filters available to find the ideal flight. Extra information available like type of aircraft used in the flight you are interested in and more. Recommend it.
Based on 15 verified customer reviews, KAYAK holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 20% of customers gave 4 or 5 stars.
