Opodo receives a below-average 3.1/5 rating due to severe issues with unauthorized billing and refund disputes that overshadow positive experiences with individual support staff members.
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When I signed up for Prime membership for an £80 saving on flights, the prices still came to more when charges were added that weren't mentioned until checkout. Opodo started charging me £9.99 a month (including during the alleged "free" period, which apparently doesn't exist). I immediately called to cancel this Prime serviceand complain about the lack of a free trial period, only to be told that a refund wasn't possible but they'd stop the charges going forwards. The company then continued to charge me monthly and the service was only cancelled following another lengthy call when they refused to refund even the £19.98 they'd charged since the point when the agent told me the membership had been cancelled. This company has desended into a pure scam outfit. DO NOT USE THIS COMPANY Given that I joined to buy tickets to visit Belfast for a funeral this has made the whole experience very traumatic.
...very good Service/ Leistung from Mr. Muhammed for Abonnement Stop...but Opodo make mistake in Beginning to buy Tickets...! Jakob Bolotin
The service was excellent. The man who helped me was incredibly kind, honest, and helpful. I felt understood, and my problem was resolved immediately. Everything was handled professionally and honestly. I am beyond happy with the service. Thank you so much.
She solved my problems.
Car hire booked through Opodo. Pick up from Surprice Manchester airport. Paid for extra insurance. Arrived at desk to be told that I would need to pay an extra £150 because I had 3 penalty points on my licence. Even though Surprice have acknowledged that they made a mistake. Opodo refused to refund me
Based on 21 verified customer reviews, Opodo holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 5% of customers gave 4 or 5 stars.
