Opodo Reviews

What customers love

• Individual customer service representatives (Ayman, Aashi, Chiemelie, Moussa) provide helpful and prompt assistance
• Competitive flight prices and good value when bookings work as intended
• Quick issue resolution when customers connect with responsive support staff

Common concerns

• Unauthorized recurring charges for Prime membership subscriptions even after cancellation requests, with refunds repeatedly denied
• Extremely difficult refund process for cancelled flights involving long wait times, transferred responsibility between Opodo and airlines, and multi-month delays
• Deceptive pricing practices with hidden fees added at checkout and misrepresented 'free trial' periods for Prime membership
• Poor call centre experience with agents in India and Nigeria reportedly disconnecting calls, denying valid cancellations, and lacking understanding of customer issues