Opodo Reviews: 21 Verified Reviews (3.1/5)

ReviewTerminal SummaryBased on recent reviews

Opodo receives a below-average 3.1/5 rating due to severe issues with unauthorized billing and refund disputes that overshadow positive experiences with individual support staff members.

What customers love

Individual customer service representatives (Ayman, Aashi, Chiemelie, Moussa) provide helpful and prompt assistance
Competitive flight prices and good value when bookings work as intended
Quick issue resolution when customers connect with responsive support staff

Common concerns

Unauthorized recurring charges for Prime membership subscriptions even after cancellation requests, with refunds repeatedly denied
Extremely difficult refund process for cancelled flights involving long wait times, transferred responsibility between Opodo and airlines, and multi-month delays
Deceptive pricing practices with hidden fees added at checkout and misrepresented 'free trial' periods for Prime membership
Poor call centre experience with agents in India and Nigeria reportedly disconnecting calls, denying valid cancellations, and lacking understanding of customer issues

Customers mention

Prime membership billingRefund delays and denialsHidden charges and pricingCustomer service responsivenessFlight price freeze issuesUnauthorized account charges

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Showing 1 5-star review

Verified

******

14 March 2024

Remerciements à Moussa Marie

Merci à Moussa MARIE qui a su prendre en compte ma demande et s'adapter rapidement en me proposant une solution.

Frequently asked questions about Opodo

Is Opodo trustworthy?

Opodo is rated 3.1 out of 5 from 21 verified customer reviews on ReviewTerminal — rated Average. 5% of customers gave 4 or 5 stars.

What is Opodo's rating?

Opodo has an average rating of 3.1 out of 5 based on 21 customer reviews on ReviewTerminal.

How many reviews does Opodo have?

Opodo has 21 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Opodo — Review Summary

Based on 21 verified customer reviews, Opodo holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 5% of customers gave 4 or 5 stars.

Opodo Reviews