PayPal customers report a severely degraded experience with an average 1.2/5 rating, citing systematic failures in dispute resolution that consistently favor merchants, unresponsive and poorly trained customer support, account limitations without clear explanations, and a pattern of siding with scammers despite customer evidence.
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Customers mention
NO STARS for lack of services: It was to be excellent now all falls to Paypal agents that answer taht do not speak English well. They do not understand issues first hand, the hours are East Coats... WHY? now the money receive or sent has extra charges and they will accept charges coming fron anywhere. I called Monday due to an issue with Uber ride several unknown charges and the agent asked to be on a 3rd line conversation so she can beileve that Uber support doesnt have a phone line, THEN When I called Uber with Paypal on the 3rd line and Uber virtual said they do not answer phone calls THEN Paypal hang up. As a firts tiem Uber-ride user I needed to use a coupon and instead no coupon was able to add to my ride: Uber ride charged the ride ($19.99) plus $2 tip that I never submitted, plus $10 for who nows what, and another unknown $15. Later, After trying to contact Paypal with no lack by phone, I disputed the amounts (not the ride of $19.99), and Paypal emailme that they pause my paypal account. I am a Paypal customer for over 12 years and an impecable record.
Be very ware of PayPal because they’ll keep making you change your password for no good reason.
Hopeless customer service rep who did not seem to know what she was doing (or even what I was asking). Asked to speak to a supervisor after which I was put on hold for 30 minutes until the call was disconnected.
I wish i could use a minus -5 stars i would. Yes, it provides the ease of quick checkout on merchants sites etc but if you ever get scammed and you depend on Paypal to get your money back, you might as well don't waste your time-they ALWAYS favor the merchants and you are left scammed and out of money. And the reason is, they want merchant's to continue accepting their payment method. I got scammed by a merchant (Deen International) whom i paid for 3 cultural, time sensitive items that arrived AFTER the ceremony with one item nissing. I disputed it, merchant walked away with $119.99. Then there was the Bruxsy 3D Dinosaur blanket for $49.90 that came as a flat, 1D flannel blanket not even worth $5. I disputed it, sent them video of the advertised blanket plus what i received, they favored the merchant. I re-disputed it again, was told to ship the product back and provide proof, which i did on 5/1/26. On 5/9, they again closed the case in favor of the merchant, so i am out of $49.90 AND the product. I suggest if you continue using Paypal and have any issues, dispute with your bank directly if you are using a bank account tied to Paypal like me. Overall, customer service is terrible when you run into an issue. I will NOT be using Paypal ever.
The worst possible customer service! I was given incorrect information, promised actions which employees never took; placed on hold for a supervisor repeatedly for long periods of time and no one ever answered the call. Chats with online agent absolutely unsatisfactory. Vendor agreed to reversal but PayPal made it impossible to do this.
Been using PayPal for years. They think that they have a captive audience because of their monopoly. But will cancel now. A fraudulent online seller scams you and then PayPal side with the scamster despite providing lots of evidence to Paypal, makes you wonder whose side they are on. Bye Bye, PayPal
Utter rubbish and incapable of sorting out any dispute
I don't know how this company got so big, being the absolute scammer that it is
Is scam company if you buy something with paypal they get your money but dont give it back if you have the buyer rights dont use it
Very high fees with no customer support. Tech problem across multiple accounts, especially if you operate across multiple countries
One of the worst customer service experiences I've gone through. I purchased a device on Giztop with no issues. I then tried to purchase another item when all of a sudden, PayPal flagged my account and requested that I verify my identity. Not sure what happened with my verification process, but I proceeded to coordinate with a customer rep via online chat. That turned out to be a waste of my time. The rep stated that I violated PayPal's policies which resulted in my account being limited. I then asked what exactly it was that I did and they claimed they couldn't tell me due to a policy. I then stated that that's unacceptable to refuse to tell someone what exactly what they did wrong. After a few exchanges, I ultimately ended the chat and called customer service. I surprisingly gained some way in working towards a solution. The rep asked me to verify a charge and its amount in which I did so. I found this extremely perplexing considering I went through the identity verification the night before. The rep then stated that my case would be sent to her team for a manual review and it'll take between 24 hours to 7 business days. I already knew this was going to bite me in the behind. The next day, I receive a notification through a service called Swappa where consumers can buy or sell electronics. In this case, I had two items for sale and one was going to be bought. However, the gentleman couldn't purchase of my items because my PayPal account is permanently limited. Because of this, I had to cancel my listings. Regardless of whether my account is restored or not, I will always say that PayPal has an abysmal customer service and needs to be improved greatly. It's unfortunate that there isn't another service out there that competes with PayPal. Otherwise, I would gladly do my business with them.
Payment security is a joke. Got scammed out of $3299 and PayPal won't protect me or go after the money. Had used PayPal for years but will revert to a credit card payment instead or another form of secured payment.
I have been a Customer for close to 20 years. 9:05 CDT letting in wrong purchase can't even speak with someone. I'm going to call you within your Bankers Hours and report your screw up and cancel my membership. Can't say what I want to because everybody is such a sissy now days. They won't post it.
paypal is the worst. i just lost access to my hotmail mail account as this clowns stopped the automatic monthly payments to Microsoft for no reasons. I am not even able to withdraw my balance.
I have not received my refunds in total amount. I should get 550£ refunded and they only refunded me in total 3hundred-something. I called them and told them that I have not received my full refund - they were telling me I have. But where is the money then if not on my Paypal account or my bank account? And when I asked to complain they told me we will forward you onto the manager and let me wait - untill that impossible customer service finished for the day. Seriously, my next step is directly the ombuds man. I am seriously not here to give up my over 200£ refund. What a disgrace.
Paypal is rated 1.2 out of 5 from 33 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.
Paypal has an average rating of 1.2 out of 5 based on 33 customer reviews on ReviewTerminal.
Paypal has 33 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 33 verified customer reviews, Paypal holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.
