PayPal customers report a severely degraded experience with an average 1.2/5 rating, citing systematic failures in dispute resolution that consistently favor merchants, unresponsive and poorly trained customer support, account limitations without clear explanations, and a pattern of siding with scammers despite customer evidence.
What customers love
Common concerns
Customers mention
After 21 years with PayPal they have just gone downhill and there not far from closing down now as there are no benefits and only costs. Goodbye PayPal.
I trusted this company for years till recently. Was left embarrassed after payment refused in a shop they blamed shop it wasn't. Next time I booked an hotel room online again refused resulting in losing last room. Phoned PayPal not the slightest bit interested blamed company again and then hung up on me? What is going on with them cut up my card that they are trying to promote an absolute shambles sort your company out !!!
Bought an expensive new coat from go outdoors, arrived as used and dirty, so significantly not as described, PayPal didn't care and said sort it out with your bank. So PayPal is completely irrelevant now, used to be good for buyer protection back in the day, but now just use your bank.
Paypal is rated 1.2 out of 5 from 33 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.
Paypal has an average rating of 1.2 out of 5 based on 33 customer reviews on ReviewTerminal.
Paypal has 33 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 33 verified customer reviews, Paypal holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.
