Paypal Reviews: 33 Verified Reviews (1.2/5)

ReviewTerminal SummaryBased on recent reviews

PayPal customers report a severely degraded experience with an average 1.2/5 rating, citing systematic failures in dispute resolution that consistently favor merchants, unresponsive and poorly trained customer support, account limitations without clear explanations, and a pattern of siding with scammers despite customer evidence.

What customers love

Quick and easy checkout process on merchant websites
Occasional positive customer service interactions when issues are resolved

Common concerns

Biased dispute resolution that favors merchants and scammers over legitimate buyers with documented evidence
Unresponsive, inconsistent, and poorly trained customer support with offshore agents who lack English proficiency
Account limitations and freezes imposed without clear explanations or timely resolution despite customer documentation
Unexplained charges, additional fees, and refund amounts that don't match dispute values
Ineffective buyer protection that no longer functions as promised
Lack of transparency in policy violations and account decisions

Customers mention

Buyer protection failureCustomer service qualityAccount limitationsMerchant favoritismRefund disputesFraud scams

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Showing 31 1-star reviews

Verified

Ash

17 May 2026

Bought an expensive new coat from go…

Bought an expensive new coat from go outdoors, arrived as used and dirty, so significantly not as described, PayPal didn't care and said sort it out with your bank. So PayPal is completely irrelevant now, used to be good for buyer protection back in the day, but now just use your bank.

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Frequently asked questions about Paypal

Is Paypal trustworthy?

Paypal is rated 1.2 out of 5 from 33 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.

What is Paypal's rating?

Paypal has an average rating of 1.2 out of 5 based on 33 customer reviews on ReviewTerminal.

How many reviews does Paypal have?

Paypal has 33 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Paypal — Review Summary

Based on 33 verified customer reviews, Paypal holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.

Paypal Reviews