PayPal customers report a severely degraded experience with an average 1.2/5 rating, citing systematic failures in dispute resolution that consistently favor merchants, unresponsive and poorly trained customer support, account limitations without clear explanations, and a pattern of siding with scammers despite customer evidence.
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Common concerns
Customers mention
I'm really shocked by the bad reviews! I just had a very pleasant experience with Irene, a customer service agent who called me once I opened a live chat regarding a worry that I had been scammed by a company. She explained she will open a dispute and then a minute later she said that due to buyer protection and as a courtesy of Paypal they are happy to refund me immediately. I am delighted because usually it takes so long and so much hassle with companies to receive responses & refunds. Many thanks Paypal :)
Paypal is rated 1.2 out of 5 from 33 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.
Paypal has an average rating of 1.2 out of 5 based on 33 customer reviews on ReviewTerminal.
Paypal has 33 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 33 verified customer reviews, Paypal holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.
