Priceline Reviews

What customers love

• Individual agents (Dexter, Hermes, Broderick) provide patient, professional, and thorough assistance
• Agents occasionally go above and beyond to help customers through booking complications
• Some customers successfully complete bookings with agent support

Common concerns

• Systematic refusal to issue refunds or resolve booking errors, leaving customers out hundreds of dollars
• AI chatbot customer service is unresponsive, unhelpful, and impossible to escalate beyond
• Vehicle and hotel reservations frequently not honored or arrive with wrong specifications
• Hidden fees and deceptive pricing practices (service fees, insurance markups, undisclosed charges)
• Customers stranded without transportation or accommodation with no recourse or compensation
• Third-party vendors blame Priceline and vice versa, leaving customers stuck between companies
• Impossible or extremely difficult to reach human support by phone