Priceline delivers consistently poor service with systemic failures in customer support, refund policies, and booking accuracy, reflected in its 1.5/5 rating with widespread complaints about being stranded, overcharged, and unable to reach help.
What customers love
Common concerns
Customers mention
Dexter was very helpful! he was patient and make sure to give me all the details I needed. we reviewed everything a few times before I made my purchase just to make sure it was right. he called me back as he had said he would. also give me all the information I needed to make a good decision on which trip I want and I booked my trip successfully
Hermes was really professional and help me alot with my flight i was having trouble adding another ticket and hermes help me out alot thank you hermes
Broderick was excellent to work with. He helped me through the booking process when the website itself was giving conflicting information. What stood out most was his integrity and honesty — he wasn’t just focused on making a booking. Instead, he genuinely cared about giving the right answers to my concerns and making sure everything was handled correctly. He went above and beyond his normal responsibilities to help, and I truly appreciated his professionalism, trustworthiness, and dedication. Excellent customer service from start to finish.
Priceline is rated 1.5 out of 5 from 24 verified customer reviews on ReviewTerminal — rated Bad. 13% of customers gave 4 or 5 stars.
Priceline has an average rating of 1.5 out of 5 based on 24 customer reviews on ReviewTerminal.
Priceline has 24 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 24 verified customer reviews, Priceline holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 13% of customers gave 4 or 5 stars.
