SoFi delivers fast and easy loan applications with quick approvals, but is undermined by significant customer service failures, account management issues, and transparency concerns around credit checks and APR pricing.
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First time I'm hoping it's easy to work with
The customer service is horrible. Made deposit and they say they cant find it and now I have to wait 2 more days after I made a wire so it could arrive faster. Money doesnt show in my account and they dont know where it is and they say they have to reach out to clearing firm to find out what happened. WIth my brokerage account I send a wire and get it same day not a week later.
Truly terrible experience all around. I created a Roth IRA account with them and had many issues with transferring assets. When I attempted to transfer to another Roth IRA outside of Sofi, they restricted my account and attempted to prevent me from transferring fund. When asked how to remove the restriction or make a formal request to close the account, they refused to answer the question and just kept repeating "Sofi has the right to refuse to provide anymore information".
First, It was SO easy to apply and get a fast reply and approval. I think it literally took me 15 min. to apply and get a approval! I was ecstatic. I received my money in one day and they paid off a debt in full and put the remaining funds in my bank account! I just made my first payment and am very happy with my decision to get a loan with SoFi.😉❤️
First time in my life I got the best and easy aplicacion to go through the loan and thank you
The ableism at this company makes it impossible to do anything with them. When you point out their discrimination, their supervisors gaslight you and try to rewrite it as an "inconvenience." No, Becky, ableism and discrimination is not a an inconvenience, it is ABUSE. It is ILLEGAL. It is also CRUEL AND IMMATURE. Their supervisors can't even acknowledge that.
It was great easy. Everyone was very helpful patient professional. Kind of gone with a better company. Thank you for helping me out.
Help with bills and buy a car for work
The experience was not complicated, very straightforward and timely
It was easy to apply and fast!
The application was easy to understand and the process was straightforward. Within a few minutes I was approved. Thank you SoFi
Would give zero stars. They will run your credit before verifying your income then deny you on it. Verifying income is an important step that should happen before the credit check.
Took me and my wife 2 months to get them enough information. They kept asking for check stubs (I ended up providing 5). Now today, they called me abd said I had a freeze on my credit (I called Experian and I did NOT have a freeze) and come to find out the denied my loan because THEY did 2 hard credit checks on me. Worst experience ever.
I'm very pleased with how the process went and very happy that I was able to get a loan from SOFI. I will make sure I send more business to them in the future. Thanks
Well, maybe my experience was different than others. I completed the application from Credit Karma that showed me a lower APR. They have all the info of my credit. The APR didn’t change much after doing a soft pull and of course it went up again after doing a hard pull. It’s funny how Credit Karma has all my debt and my credit score that is available to SoFi. Why these two huge companies can’t provide an accurate APR to the customer from the get go. Felt like I was dealing with a car salesman. Always trying to make that APR higher at any opportunity. This was my experience and if I was to be brutally honest, this is the same tactics used by all these companies. So, what I am saying is don’t expect any difference than any other loan companies. The lowest APR should be your only deciding factor. This company does not stand out as being transparent. Great customer service though. What is hilarious is that I received a call from a loan specialist about the higher APR, and I said I wanted to refuse the offer and cancel the entire process. 15 minutes later, they sent me an email saying they denied me. Interesting. Obviously, they cant handle rejection very well.
Based on 25 verified customer reviews, SoFi holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 60% of customers gave 4 or 5 stars.
