SoFi delivers fast and easy loan applications with quick approvals, but is undermined by significant customer service failures, account management issues, and transparency concerns around credit checks and APR pricing.
What customers love
Common concerns
Customers mention
Great...easy... Quick
I am an investor in SoFi stock so I have tried to use them as a banking system. I am really mixed on how I feel, I want to like them a lot, but they are just not quite there. I currently have a loan and brokerage (stock) account with them. The loan process is pretty straight forward and easy to apply and such (although appreciated, I think that most places are similar so it is expected). They have comparable interest rates, payment plans, etc... so I feel they are just standard from past experiences. What I don't like is that if you sign up for autopay and you make a manual payment the system will still automatically take a payment. Now, you can probably turn this off, but then you would lose the discount on your interest. Secondly, if you would like to pay directly towards principal, they have pretty much made this impossible or really challenging to do it with the correct timing. You basically have to do it right after you make the autopay, really strange set up. They also don't have options to pay bi-weekly or really any other options and be able to maintain your autopay discount. It really makes you feel kind stuck and unable to pay off early without some sort of penalty or being forced to pay off all at once. Overall, I don't know if I would continue to get loans from them, because I don't like the setup. I will have to research other providers and see what they offer to see if another company is any better. On to the stock trading portion of the platform, I use both the web and app for this and they are both lacking ease of use and ability to gather information on your account. It seems a bit difficult to physically navigate through the everything to find what I want. As an example, I have a hard time finding my cost basis, etc... I believe it is a new feature so maybe it just needs a bit of time to improve, so once again not going to bash. Other than that, as far as trading and such it seem to be fairly easy and on par with my other brokerage accounts so I don't want to say it is terrible, only that it could be better. I like the company and the technology and I feel safe using them but could definitely use some improvements.
They’re very unprofessional communication is very poor you can barely understand what’s being said then they get mad cause you all then to repeat there selves
Friendly process and fast
I looked around (soft credit hit) for the best rate, meaning I shopped without running my credit and found that SoFi was the one that actually gaveme what the soft hit said. I went along with it, we verified everything, we spoke on the phone and everything was great. Smooth as silk and my funds were there by 300am the next day. I even referred my friend and they will use them as well. Thanks SoFi.
The experience was great, quick and easy also the interest rate was good.
Excellent financial institution information very clear and understandable trust and reliable thank you very much
Fast and easy.
The bank close my account without notify me a reason. When I called Customer service support did tell me a reason . They did not know answered anything on closed my account. Instead told me that will send email explaining but never received an email from them. The worst bank to open account . I am surprise that they consider good bank. But the way Customer service the worse compare to other banks.
Easy process to get your loan. Everything is explained about what is needed to help you in the loan process. The money you get is processed very quickly. I was very surprised about how fast the whole process took. Very happy.
Based on 25 verified customer reviews, SoFi holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 60% of customers gave 4 or 5 stars.
