SoFi delivers fast and easy loan applications with quick approvals, but is undermined by significant customer service failures, account management issues, and transparency concerns around credit checks and APR pricing.
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Customers mention
The customer service is horrible. Made deposit and they say they cant find it and now I have to wait 2 more days after I made a wire so it could arrive faster. Money doesnt show in my account and they dont know where it is and they say they have to reach out to clearing firm to find out what happened. WIth my brokerage account I send a wire and get it same day not a week later.
Truly terrible experience all around. I created a Roth IRA account with them and had many issues with transferring assets. When I attempted to transfer to another Roth IRA outside of Sofi, they restricted my account and attempted to prevent me from transferring fund. When asked how to remove the restriction or make a formal request to close the account, they refused to answer the question and just kept repeating "Sofi has the right to refuse to provide anymore information".
The ableism at this company makes it impossible to do anything with them. When you point out their discrimination, their supervisors gaslight you and try to rewrite it as an "inconvenience." No, Becky, ableism and discrimination is not a an inconvenience, it is ABUSE. It is ILLEGAL. It is also CRUEL AND IMMATURE. Their supervisors can't even acknowledge that.
Would give zero stars. They will run your credit before verifying your income then deny you on it. Verifying income is an important step that should happen before the credit check.
Took me and my wife 2 months to get them enough information. They kept asking for check stubs (I ended up providing 5). Now today, they called me abd said I had a freeze on my credit (I called Experian and I did NOT have a freeze) and come to find out the denied my loan because THEY did 2 hard credit checks on me. Worst experience ever.
Well, maybe my experience was different than others. I completed the application from Credit Karma that showed me a lower APR. They have all the info of my credit. The APR didn’t change much after doing a soft pull and of course it went up again after doing a hard pull. It’s funny how Credit Karma has all my debt and my credit score that is available to SoFi. Why these two huge companies can’t provide an accurate APR to the customer from the get go. Felt like I was dealing with a car salesman. Always trying to make that APR higher at any opportunity. This was my experience and if I was to be brutally honest, this is the same tactics used by all these companies. So, what I am saying is don’t expect any difference than any other loan companies. The lowest APR should be your only deciding factor. This company does not stand out as being transparent. Great customer service though. What is hilarious is that I received a call from a loan specialist about the higher APR, and I said I wanted to refuse the offer and cancel the entire process. 15 minutes later, they sent me an email saying they denied me. Interesting. Obviously, they cant handle rejection very well.
They’re very unprofessional communication is very poor you can barely understand what’s being said then they get mad cause you all then to repeat there selves
The bank close my account without notify me a reason. When I called Customer service support did tell me a reason . They did not know answered anything on closed my account. Instead told me that will send email explaining but never received an email from them. The worst bank to open account . I am surprise that they consider good bank. But the way Customer service the worse compare to other banks.
Based on 25 verified customer reviews, SoFi holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 60% of customers gave 4 or 5 stars.
