SoFi delivers fast and easy loan applications with quick approvals, but is undermined by significant customer service failures, account management issues, and transparency concerns around credit checks and APR pricing.
What customers love
Fast application approval and fund dispersal (often within 24 hours)
Simple, straightforward application process that is easy to understand
Competitive interest rates and loan terms comparable to industry standard
Common concerns
Poor customer service with unresponsiveness, inability to locate deposits, and gaslighting when customers raise concerns
Lack of transparency around APR calculations and multiple hard credit pulls causing unexpected rate increases and denials
Account restrictions, account closures without explanation, and inflexible payment options that penalize early payoff attempts
Discriminatory practices and accessibility issues that staff refuse to acknowledge as violations
Customers mention
application speedcustomer service qualitycredit checks and APRaccount managementfund transfer delays
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Showing 1 2-star review
J
Verified
Johnathan Yazzie
21 May 2026
First time I'm hoping it's easy to work…
First time I'm hoping it's easy to work with
SoFi — Review Summary
Based on 25 verified customer reviews, SoFi holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 60% of customers gave 4 or 5 stars.
