SoFi Reviews: 25 Verified Reviews (3.5/5)

ReviewTerminal SummaryBased on recent reviews

SoFi delivers fast and easy loan applications with quick approvals, but is undermined by significant customer service failures, account management issues, and transparency concerns around credit checks and APR pricing.

What customers love

Fast application approval and fund dispersal (often within 24 hours)
Simple, straightforward application process that is easy to understand
Competitive interest rates and loan terms comparable to industry standard

Common concerns

Poor customer service with unresponsiveness, inability to locate deposits, and gaslighting when customers raise concerns
Lack of transparency around APR calculations and multiple hard credit pulls causing unexpected rate increases and denials
Account restrictions, account closures without explanation, and inflexible payment options that penalize early payoff attempts
Discriminatory practices and accessibility issues that staff refuse to acknowledge as violations

Customers mention

application speedcustomer service qualitycredit checks and APRaccount managementfund transfer delays

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Showing 1 2-star review

Verified

Johnathan Yazzie

21 May 2026

First time I'm hoping it's easy to work…

First time I'm hoping it's easy to work with

Frequently asked questions about SoFi

Is SoFi trustworthy?

SoFi is rated 3.5 out of 5 from 25 verified customer reviews on ReviewTerminal — rated Good. 60% of customers gave 4 or 5 stars.

What is SoFi's rating?

SoFi has an average rating of 3.5 out of 5 based on 25 customer reviews on ReviewTerminal.

How many reviews does SoFi have?

SoFi has 25 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

SoFi — Review Summary

Based on 25 verified customer reviews, SoFi holds an average rating of 3.5 out of 5 — rated Good on ReviewTerminal. 60% of customers gave 4 or 5 stars.

SoFi Reviews